Shalonda Rivera Rivera

I’m a client-focused healthcare and administrative professional with over a decade of experience spanning medical assistance, insurance services, and remote customer support. With a strong foundation in Medicare compliance, HIPAA regulations, and EMR/EHR systems, I bring precision and empathy to every interaction—whether triaging patients, resolving insurance inquiries, or managing high-volume call center environments. My background includes hands-on clinical care, data entry, scheduling, and billing, supported by an Associate of Applied Science in Medical Assisting and a Business Operations diploma.

I’m known for my critical thinking, multitasking abilities, and commitment to confidentiality and service excellence. As I continue to grow professionally, I remain dedicated to lifelong learning, integrity, and making a meaningful impact in every role I take on.

With over 15 years of diverse experience across healthcare, insurance, customer service, and remote support, I’ve built a career rooted in precision, empathy, and client-focused service. I began as a Certified Medical Assistant, providing both clinical and clerical support in a busy medical practice—handling everything from phlebotomy and patient triage to EMR documentation and insurance authorizations. I later expanded into insurance services at The Hartford, where I resolved policy inquiries, processed billing, and upheld company integrity through fast, accurate problem-solving.

My adaptability and communication skills led me to remote roles, including Medicare call center support at Conduent, where I delivered first-call resolution and navigated complex compliance guidelines. I’ve also worked independently as a Shipt contractor, demonstrating reliability and customer rapport in fast-paced environments. Across all roles, I’ve consistently applied strong administrative skills, critical thinking, and a commitment to confidentiality and service excellence.

I hold an Associate of Applied Science in Medical Assisting from Lehigh Carbon Community College, which provided a strong foundation in clinical procedures, patient care, and healthcare administration. I also earned a Business Operations Diploma from Allentown Business School, equipping me with essential skills in office management, data handling, and organizational workflow. Additionally, I maintain a current Healthcare BLS Certification, reinforcing my readiness to support patient safety and emergency response protocols.