Shamila Khan

I have twenty years of service industry experience demonstrating a consistent tract record of outstanding sales, upselling, and customer service results. Especially with focus in food service industry as Manager, I have equally strong qualifications in business development and operations. I have technical knowledge and experience in P&L creation, budgeting, inventory control, employee training, loss prevention, as well as other management duties.

I have demonstrated effective communication skills and am a leader and problem solver who builds upon teamwork and drive to exceed goals.

Administration - Apple Grove Montessori - Houston, TX

(2025)

• Answering phone calls
• Working on new students folders
• Directing teachers in their classrooms
• Overall, taking care of the school when director not present. Work well under pressure and stress

General MANAGER - Taco Bell - Westheimer, TX

(2021 - 2023)

• Produce direct sales, maintain inventory control, and manager administration responsibilities
• Lead to successful operation by promoting teamwork within the organization
• Actively promote customer care to help gain repeat business and positive reputation
• Manager working staff by scheduling work assignments, setting priorities and directing workflow
• Actively learning by keeping abreast of the organizations policies and procedures, as well as fine tuning operational best.

Manager - fall creek carwash & Lube - Humble TX

(2018 - 2021)

• Responsible for managing and directing all activities of the business
• Managed two lube shop and carwash supervisors and assisted them in administrative responsibilities.
• Scheduling, inventory management, vendor and customer service relationship
• Responsible for monthly bank reconciliation and book keeping for the accountant
• Responsible for new service introduction and customer retention programs

Market Training Manager - Taco Bell - Roselle, NJ

(2011 - 2016)

• Produce direct sales, maintain inventory control, and manager administration responsibilities
• Lead to successful operation by promoting teamwork within the organization
• Actively promote customer care to help gain repeat business and positive reputation
• Manager working staff by scheduling work assignments, setting priorities and directing workflow
• Actively learning by keeping abreast of the organizations policies and procedures, as well as fine tuning operational best

General Manager - San Vivo Italian Restaurant - Jersey City, NJ

(2009 - 2011)

• Successfully supervised a team of 25, leading to positive customer satisfaction, quick service and positive restaurant reviews
• Held profit and loss accountability
• Evaluated performance and established overall effectiveness and efficiency measures
• Implemented best practice policies and procedures to ensure positive sustainability of the restaurant

Store Manager - HMS Host - New Brunswick, NJ

(2007 - 2008)

• Successfully managed and oversaw the day-to-day operation of entire plaza of five stores
• Produced direct sales and made key decisions for the betterment of the organization
• Held profit and loss accountability
• Heavily involved in personal recruiting, employee training and development, along with general supervision
• Acted as a liaison between workers and management team to facility organizational forward progress and employee satisfaction

General Manager - Chuck E Cheese - Edison, NJ

(2003 - 2006)

• Heavily involved in personal recruiting, employee training and development, along with general supervision
• Monthly profit and loss accountability
• Produced direct sales through strong customer service and employee motivation
• Upheld company policies and procedures and ensured all members of the organization abided by company best practices

General Manager - Burger king - Edison NJ

(1996 - 2003)

• Successfully completed managerial duties inclusive of recruiting, scheduling, and training talent
• Managed day-to-day open to close operational activities
• Produced direct sales through strong customer service and employee motivation
• Upheld company policies and procedures and ensured all members of the organization abided by company best practices

Associate - Business, Hotel & restaurant management - Middlesex county college (1999 - 2001)