Shana Clarke
Independent Medical Courier Driver
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About
Savvy and business-oriented professional seeking challenging environment with growth opportunity. I offer extensive customer experience as well as product, brand construction and retail knowledge. Exceptional client relations and customer service ability; versatility and adaptability to changes in demand with a full knowledge of personalised touches.
Experience
Independent Medical Courier Driver - S&S Logistics
(2025-12)
- Transport medical equipment and supplies safety in a timely manner.
- Pick up and deliver time-sensitive packages while maintaining accurate records
- All items are handled with care following all traffic laws and safely procedures
- Pick up and transport medical specimens/specimens: transport them securely by transporting vehicles provided
- Communicate professionally with doctors, nurses and lab staff to ensure timely deliveries.
- Great customer service and communication sills
- Strong attention to detail, with reliable documentation skills
Office Manager - Tri-County Towing - Forsyth Location
(2021-11 - 2025-11)
- Auto Data Direct (ADD) Software, Titles and CD's for the DMV
- Experience in accounts receivable including invoicing and collection, interpreting contract billing language
- Ability to self-direct to accomplish the work of the office
- Strong interpersonal, communication, and team-oriented skills
- Excellent math skills with the ability to create and manipulate Excel spreadsheets
- Customer service Skills, professionalism as well as customer support: Handing very sensitive matters.
- Communication Skills on the phone and through email: Engaging with customers, insurance adjustor property appraiser, law-enforcement, investigative teams, attorneys and the state of Florida department of motor vehicles.
- Ability to think quickly through problem that occur and find resolution in a timely manner.
- Dealing with customer personnel and sensitive information matters.
- Highly adaptable with ability to work in a fast-paced office environment
- Highly detail oriented with exceptional planning and organisation skills
Client Engagement, Customer Service Consultant - Burberry - London, United Kingdom
(2015-06 - 2019-06)
- Responsible for identifying and managing VIP's and Celebrities clients to ensure an optimal sales experience and a high level of service.
- Managing VIP appointment service in collaboration with store managers.
- Performing data extraction and analysis for top 500 clients with a view to improving sales and customer experience.
- Developing client focused initiatives and sales projects on a store level.
- Relationship building through concierge and personal shopping services.
- Guest list generation in collaboration with PR team for UK client events.
- From start to finish sales processes with external and internal departments.
- Preparing for all client appointments, understanding client requirements and preparing correct looks to present at appointments
- Monitor monthly sales
- Ensure all client information is updated with potential and existing client details
Showroom Assistant - Vivienne Westwood - London, United Kingdom
(2014-01 - 2015-05)
- Provided support assist in retaining existing accounts
- Prepared picture packs for buyers and digital photos of samples
- Supporting the Accountant as required to ensure that all necessary management information is available.
- Work with the merchandising and buying teams to ensure the products have the correct information all times.
- Update prices, promotions and lead times.
- Raise, keep track and update Purchase Orders.
- Build relationships with external Suppliers.
- Assisted sales executives/assistants in the preparation for customer meetings
Education
Bachelors - Fashion Design - University for the Creative Arts, Rochester Kent, United Kingdom (2010 - 2010)
Associate in Arts Degree - Valencia Community College (2007 - 2007)
Winter Park High School (2002 - 2002)
