Shane Daley

Customer-focused front desk and service professional with 20+ years of experience supporting customers in fast-paced, in-person environments. Skilled in greeting clients, managing phone inquiries, scheduling, documentation, and handling confidential information with accuracy and professionalism. Known for reliability, clear communication, and creating a welcoming first impression.

Forklift Operator at Utility Trailer Manufacturing Company (2023-08 – Present)

• Receive and verify inbound materials and inventory
• Maintain accurate documentation and organized workflow
• Follow strict safety and workplace procedures

Shipping & Receiving Team Lead at Deseret Industries (2021-08 – 2023-08)

• Supervised daily operations and supported team members
• Coordinated schedules, workflow, and task assignments
• Ensured accuracy, organization, and policy compliance

Tire Technician at Costco Wholesale (2020-12 – 2021-07)

• Delivered friendly, face-to-face customer service in a high-volume setting
• Communicated clearly with customers regarding service timelines
• Maintained safety, quality, and service standards

Loan Services Specialist at Teleperformance (USAA) (2019-08 – 2020-11)

• Assisted customers with account inquiries and loan servicing
• Verified personal information and maintained confidentiality
• Documented interactions accurately in internal systems
• Resolved issues professionally and calmly

Customer Service Representative at Mastercard (2010-05 – 2013-03)

• Handled account inquiries and fraud-related concerns
• Provided clear, reassuring communication during sensitive situations
• Maintained detailed and accurate records

Additional Customer & Technical Roles at Multiple Companies (2003 – 2019)

Comcast | Spectra Broadband | Direct Credit Funding | AOL/Time Warner | Nissan

• Front-facing customer service, technical support, and account assistance
• Scheduling, documentation, and customer education
• Consistent professionalism and reliability

High School Diploma – Hunter High School