Shannon

Healthcare operations professional with 10+ years of experience supporting patients, healthcare teams, clinical operations, documentation, and high-volume service environments.

Background includes patient access, healthcare coordination, medical documentation, compliance, records management, customer/patient support, and dental clinical environments. Experienced in maintaining accurate documentation, following established procedures, protecting confidential patient information, coordinating time-sensitive activities, and working effectively with healthcare professionals. CPR instruction experience with a strong commitment to patient safety, quality standards, infection-control practices, and efficient healthcare operations.

Services Project Coordinator - Lowe's - Remote

(2025-06 - 2026-05)

• Coordinated complex service and installation projects involving customers, field service providers, stores, and internal operational teams.
• Managed multiple time-sensitive workflows while maintaining accurate documentation and ensuring required project milestones were completed.
• Reviewed documentation and project requirements for accuracy, compliance, and completeness.
• Identified discrepancies, followed up with appropriate stakeholders, and escalated issues requiring resolution.
• Maintained detailed records and communicated status updates across multiple parties to support efficient service delivery.
• Managed high-volume workloads while prioritizing urgent issues and maintaining quality and accuracy.
• Followed established safety, compliance, and operational procedures.

Travel Consultant - American Express - Remote

(2021-02 - 2025-03)

• Delivered high-level support in a complex, time-sensitive service environment requiring accuracy, confidentiality, and attention to detail.
• Researched customer transactions, account activity, loyalty points, and service discrepancies to identify and resolve issues.
• Maintained detailed documentation and followed established policies, procedures, and compliance requirements.
• Coordinated with internal departments and external partners to resolve complex issues and ensure timely outcomes.
• Managed multiple cases simultaneously while maintaining accuracy and professional communication.
• Used multiple technology platforms and databases to research information, document activity, and complete service requests.

Patient Access Specialist - AmerisourceBergen - Remote

(2019-12 - 2020-01)

• Supported patients and healthcare operations in a healthcare-related environment.
• Processed and maintained patient information while following privacy, documentation, and organizational requirements.
• Coordinated information between patients, healthcare providers, pharmacies, and internal teams.
• Reviewed documentation for completeness and accuracy and resolved discrepancies.
• Managed time-sensitive requests while maintaining confidentiality and attention to detail.
• Followed established healthcare procedures and quality standards.

Patient Intake Coordinator - Teladoc Health - Remote

(2020-04 - 2021-01)

• Supported patients within a healthcare service environment while maintaining confidentiality and accurate documentation.
• Assisted with healthcare-related requests and coordinated information between patients and appropriate teams.
• Maintained accurate records and followed established procedures for handling sensitive patient information.
• Demonstrated strong attention to detail in a fast-paced healthcare environment.

Dental Clinical/Administrative Assistant - Children's Dental Center - Collierville, TN

(2018-10 - 2019-11)

• Supported clinical dental operations including oral surgery and assisted with patient care activities.
• Prepared and maintained clinical areas and supplies according to established procedures.
• Assisted with maintaining clean and organized treatment environments.
• Followed infection-control and patient-safety procedures.
• Maintained availability and organization of clinical supplies and equipment.
• Worked closely with dentists and clinical staff to support efficient patient flow.
• Maintained patient confidentiality and accurate documentation.

Dental Assistant Instructor - Concorde Career College

(2014-06 - 2017-06)

• Provided instruction in dental assisting procedures, clinical safety, patient care, and professional standards.
• Taught CPR and emphasized emergency-response procedures and patient safety.
• Educated students on proper clinical practices, equipment use, infection-control principles, and workplace procedures.
• Monitored student performance and reinforced compliance with established clinical standards.
• Maintained organized instructional materials and documentation.

Dental Assistant Diploma - Dental Assisting - Concorde Career College (2009)

Ultrasound Sonography - Mountain State University

High School Diploma