Cabinet Estimating Support - Republic Elite - Addison, TX
(2021-01)
- Coordinated project documentation, schedules, and communication among clients, vendors, and internal teams to ensure seamless project execution.
- Maintained accurate records and ensured timely processing of project-related information to support project milestones.
- Managed multiple priorities to meet deadlines and enhance operational efficiency.
General Manager - Aaron's Sales & Lease - Huntsville, AL
(2018-01 - 2021-01)
- Directed daily business operations, staffing, scheduling, and performance management to ensure optimal customer service.
- Led employee training and development initiatives to enhance team capabilities while upholding operational standards.
- Managed reporting, compliance, and inventory oversight to resolve customer issues effectively.
Sales & Account Manager - Aaron's Sales & Lease - Huntsville, AL
(2018-01 - 2021-01)
- Maintained strong customer relationships and resolved account concerns, enhancing customer satisfaction.
- Managed customer accounts, contracts, and payment processing, ensuring accurate documentation for smooth operations.
- Coordinated office operations through precise recordkeeping and administrative support, contributing to efficient workflow.
Customer Service Supervisor - DirecTV - Huntsville, AL
(2012-01 - 2018-01)
- Resolved escalated customer concerns, implementing process improvements to enhance customer satisfaction.
- Supervised customer service teams, monitoring performance metrics to ensure service quality.
- Maintained reporting documentation while supporting staff training and development initiatives.
