Sharon Caswell

Senior Technical Writer / Technical Documentation Lead with 15+ years of experience producing clear, implementation-ready documentation for enterprise systems, cloud, cybersecurity, banking, telecom, retail, FAA/compliance, and DevOps environments. Skilled at converting complex engineering discussions, requirements, workflows, APIs, test procedures, and operational processes into SOPs, API documentation, system integration documents, process flows, UAT materials, user guides, training content, and executive-ready deliverables. Experienced in collaborating with engineers, product managers, QA teams, business stakeholders, and government/compliance reviewers.

Recent

DoD Confidential Clearance.

Lead Technical Writer - Toyota - Plano, TX

(2025-12 - 2026-05)

Collaborated with financial systems and technology teams to clarify requirements and produce accurate operational documentation.

• Developed SOPs for scheduled tasks within a Toyota financial system, using a repeatable template structure for onboarding new hires.
• Created a centralized SharePoint documentation repository to improve document access, version control, and onboarding support.
• Wrote Jira stories and maintained sprint backlog documentation to align writing tasks with delivery priorities.

Business Analyst / Technical Documentation Specialist - Signet - Akron, OH

(2025-06 - 2025-10)

Documented requirements, user workflows, and training needs for a retail software pilot supporting employees and global vendors.

• Created quick reference guides, PowerPoint training, and text-to-speech training documents for employees and 300+ worldwide vendors.
• Ensured content met brand tone, accessibility, instructional design standards, and business adoption needs.

Sr Technical Writer (Engineering) - Verizon - Richardson, TX

(2024-02 - 2025-06)

Interpreted FAA system requirements and converted them into compliant engineering test documentation and approved procedures.

• Prepared test procedures, live demonstration steps, and test logs aligned with FAA mandates and government review expectations.
• Participated in dry runs with FAA and Verizon engineers to validate procedural accuracy, improve readability, and capture corrections.
• Ensured Section 508 accessibility compliance across technical materials; held DoD Confidential Clearance.

Business Analyst / Technical Writer Lead - Comerica Bank - Detroit, MI

(2020-07 - 2023-12)

Documented 100+ network, system/data integration, and cloud security systems for compliance, implementation, and operations teams.

• Developed internal and external API documentation, system integration documents, current/future-state flows, and process diagrams.
• Gathered requirements, wrote user stories and acceptance criteria, updated backlogs, and managed stakeholder communications.
• Managed Kanban boards and documentation workflows to improve DevOps productivity in a Java development environment.

Chief Product Officer / Product Documentation Lead - PonyUp Technologies, Inc. - Dallas, TX

(2011-06)

Led development documentation, product requirements, roadmap, and stakeholder deliverables for VetCheq, a $1.8M Java-based wireless equine monitoring platform.

• Managed technical/product communications across 6 developers, 1 graphics designer, 1 marketing manager, third-party vendors, and business stakeholders.
• Translated product vision, clinical/research use cases, and device/software functionality into requirements and prototype documentation.
• Coordinated DevOps documentation, vendor communications, design assets, marketing support, and technical/product deliverables.
• Supported advancement of the VetCheq prototype into a long-term, funded 2026 study at the University of Illinois College of Veterinary Medicine.

Sr Business Systems Analyst - Southwest Airlines - Dallas, TX

(2019-05 - 2020-03)

Created test data and functional test documentation; maintained Confluence documentation pages; documented AWS/Azure cloud-based microservices and cargo system requirements. Provided release notes using Atlassian.

Sr Technical Writer - 7-Eleven Headquarters - Irving, TX

(2018-10 - 2019-05)

Authored development-group content, technical diagrams, document templates, marketing collateral, and how-to videos.

Sr Technical Content Writer and UX Designer - AT&T - Plano, TX

(2013-09 - 2015-04)

Revamped wireframes and web content in an Agile environment; introduced localization and accessibility guidelines.

Senior Technical Writer (Engineering) - Cisco Systems - Richardson, TX

(2012-01 - 2013-01)

Created test scripts and documented the Cisco wireless network monitoring system.

Technical Writer / Business Analyst - Federal Reserve Bank of Dallas - Dallas, TX

(2011-01 - 2012-01)

Developed banking/vendor system flow maps and instructional operations guidelines for effectiveness and compliance.

BA - English/Sociology - University of Vermont