Sharon Williams

Recruiting Support and HR professional with experience supporting high-volume hiring, candidate screening, interview coordination, onboarding, and remote workforce operations. Skilled in ATS and HRIS systems, Microsoft Office Suite, and managing fast-paced, high-volume environments. Known for strong communication, organization, attention to detail, and delivering positive candidate and employee experiences.

Medicare Advisor at Senior Health Advisors (2026-06 – Present)

• Educated Medicare beneficiaries on benefits, coverage, costs, and plan options.
• Assessed healthcare needs and guided beneficiaries through Medicare plan selection and enrollment.
• Simplified complex Medicare information and answered questions to support informed decisions.
• Provided personalized, compliant customer service while handling sensitive information.

FS Tax Expert at JDA TSG | Intuit TurboTax (2026-01 – 2026-04)

• Managed high-volume client interactions while maintaining accuracy and meeting strict deadlines.
• Utilized multiple systems and digital tools to document cases, resolve issues, and support workflow efficiency.
• Demonstrated strong communication and problem-solving skills in a fast-paced remote environment.
• Maintained detailed records and handled sensitive information with confidentiality.
• Provided professional customer support through phone and digital communication channels.
• Completed simple and complexed tax returns.

Seasonal ACA Insurance Agent at Results-CX (2025-08 – 2026-01)

• Assisted large volumes of clients with healthcare enrollment and eligibility processes in a fast-paced remote environment.
• Managed scheduling, documentation, and data entry with strong attention to detail and compliance standards.
• Utilized CRM and enrollment systems to track applicant information and resolve issues efficiently.
• Maintained productivity and quality standards while handling multiple priorities simultaneously.

HR & Tax Support Specialist at Intuit TurboTax via Adecco (2024-01 – 2024-04)

• Provided remote support to clients while managing multiple cases and maintaining productivity goals.
• Utilized internal systems and workflow tools to document interactions and track resolutions.
• Demonstrated adaptability in a high-volume support environment requiring accuracy and organization.
• Assisted clients with navigating processes and resolving complex concerns efficiently.

Licensed Medicare Benefits Advisor at Exact Medicare (2023-10 – 2023-12)

• Conducted high-volume outreach and consultation support while maintaining compliance standards.
• Scheduled and coordinated client appointments and maintained accurate records across multiple systems.
• Built strong communication skills through client education and relationship management.
• Managed confidential client information while maintaining professionalism and accuracy.

Benefits Enrollment Specialist at ARO International (2022-09 – 2023-01)

• Supported large-scale enrollment initiatives requiring strong organizational and communication skills.
• Managed employee information and maintained accurate documentation within HR and enrollment systems.
• Assisted with issue resolution and provided professional customer support in a remote setting.
• Worked in a fast-paced production environment while meeting daily performance goals.

Medicare Consultant at GoHealth (2021-06 – 2022-09)

• Worked in a metric-driven environment managing high call volumes and detailed client documentation.
• Utilized multiple software systems to manage workflow, reporting, and compliance tracking.
• Delivered excellent customer experiences while balancing productivity and accuracy goals.
• Demonstrated strong time management and multitasking abilities in a remote setting.

HR Quality Assurance Analyst / Benefits Consultant at Aon (2016-09 – 2019-12)

• Supported large-scale open enrollment and HR operations projects involving high employee volume.
• Reviewed calls and documentation for quality assurance, accuracy, and compliance.
• Assisted with onboarding support, employee communication, and process improvement initiatives.
• Worked extensively with HR systems, reporting tools, and Microsoft Office applications.
• Collaborated with cross-functional teams to support operational efficiency and service quality.

M.S. in Positive Psychology – Life University (2025)

BBA in Business Administration – Jones College (2006)

Diploma in Medical Administration – Everest University (2010)