Travis Allen

Technical Support Expert seeking to work for a company where I can exercise my vast experience in supporting and troubleshooting computer software and hardware including upgrading and maintaining customer systems.

Business Owner at A Computer Service and Repair (2010-12 – Present)

• Upgrade and install PC hardware, software, phones, printers, and network connectivity as well
• Take basic computer calls to more complex ones as well.

IT Technician at Bridgestone Americas (2021-12 – 2024-06)

• Point of contact for all Wilson Plant Employees for PC hardware, software, phones, printers, and network connectivity as well as password resets and unlocks etc.
• 2.5 million square foot facility troubleshooting Onlogic PC's and IGEL machines connected to anything from Tire machines, Tubing machines, Mixing machines etc.

Technical Support Analyst – IS Service Desk at Allscripts (2020-11 – 2021-08)

• Point of contact for all Northwell Hospital Employees for PC hardware, software, phones, printers, and network connectivity as well as password resets and unlocks etc.
• Escalate any issues I cannot resolve to proper team or Desktop teams

PC Support Specialist at Gregory Poole Equipment Company (2015-12 – 2020-05)

• Point of contact for 1,500+ Employees for PC hardware, software, phones, printers, and network connectivity
• Break fix on desktops including hardware and software.
• Image and re-image computers and tablets for new hires and current employees and provide training as needed

Tier I Help Desk Support at HCL America Inc. (Anthem) (2015-09 – 2015-12)

• Create, delete, reset, and unlock AD accounts
• Provide support for Anthem employees on any PC or Mac related issue
• Escalate any issue outside of my scope to correct group

Technical Support Specialist at Parata Systems (2014-11 – 2015-08)

• Supported Robotic pill dispensing machines for Parata Systems
• Resolved complex Network and Hardware issues over the phone or remotely with pharmacies that owned Parata equipment

PC Help Desk Support at Carquest / Advanced Autoparts (GPI Technologies) (2014-08 – 2014-11)

• Supported any PC related issues for Top Executive employees
• Responsible for adding users to Active Directory, resetting passwords, scanning for viruses, and educating employees on Microsoft products
• Escalated any issue out of my expertise to the appropriate group

Tier I Help Desk Support at HCL America Inc. (FedEx Help Desk) (2013-09 – 2014-04)

• Resolved desktop related issues including password and connectivity issues (TCP/IP) as well as installed and uninstalled software when needed
• Provided support for FedEx employees on any PC or Mac related issues
• Configured and troubleshot Microsoft Exchange email accounts as well as recovered or located.pst files
• Ensured tickets were resolved well within company guidelines

Regulatory Compliance Technician at Hospira Inc. (2012-10 – 2013-05)

• Created APQR (Annual Product Quality Report) for products based on the APQR schedule

Training Specialist II at Hospira Inc. (2012-07 – 2012-10)

• Conducted training to employees and outside vendors
• Created and updated web based training modules using Lectora and ISOtrain

Maintenance Technician II at Hospira Inc. (2011-07 – 2012-07)

• Performed preventative maintenance, changeovers for different size products, troubleshot and resolved issues throughout the facility and on production and process equipment
• Adhered to regulatory agency policies and continuously trained to stay up to date on changes

Onsite Help Desk at Hospira Inc. (2010-07 – 2011-07)

• Resolved networking issues and connectivity problems on internal employee's computers of 2500+ employees
• Setup and resolved any issues with PC's, Printers, and any other issue that may arise
• Met with employees that received new computers to make sure all personal documents and software was saved on a network drive to be accessed when the new computer was installed

Apple iPhone Support at ACS Inc. (2009-11 – 2010-02)

• Provided phone support to iPhone and iPod end users
• Mediator between AT&T and Apple to resolve any iPhone issue

Technical Support Tier II / Kodak Gallery Trainer at Qualex Inc. (a Kodak Company) (2007-03 – 2008-02)

• Help desk support for field technicians, dispatch, and end users
• Remote monitoring of wide area networks (WAN)
• Diagnostics and troubleshooting of local area networks (LAN)
• Diagnosed and repaired Kodak Picture Maker Kiosks via phone or remote desktop (Citrix)
• Upgraded hardware and software on kiosks
• Advanced customer service and diffusion of volatile situations
• Interacted with third party vendors for companywide resolutions to problems
• Close interaction with Kodak engineers to resolve hardware and software issues as well as writing SOP's for new hardware or software

TAC Tier II at Cisco Systems (2006-02 – 2007-06)

• Provided point of contact support for customers
• Website account support for user names, passwords
• Mediator between customers and engineers
• Routed technical cases to proper departments
• Assisted in opening technical support cases for external as well as internal customers

Technical Support Tier I at Qualex Inc. (a Kodak Company) (2003-06 – 2005-06)

• Diagnosed and repaired Kodak Picture Maker Kiosks (KPM)
• Telephone technician for inbound and outbound calls
• Supported local area networks (LAN) as well as proprietary software

Associates Degree in Computer Electronics Engineering – ECPI Technical College (2003)