Director Of Technology and IT Enablement at R1 RCM (2021-03 – 2024-04)
Led a team of thirty+ infrastructure engineers, technology analysts, and project managers responsible for end-to-end technology transitions for hospital revenue-cycle teams moving to R1 employment (customer service, billing, preregistration, insurance verification, scheduling, coding, etc.) and enabling secure access for existing R1 staff (U.S., India, and the Phillipines) into new client health systems. Owned cutover planning and day-one readiness while aligning client and hospital CIO/CISO/IT with R1 security, networking, telephony, user provisioning, and support teams, ensuring associates can work on day one.
- Delivered seamless technology transitions for tens of thousands of hospital associates across leading health systems such as Ascension Health, Intermountain, Adventist Health, Kaiser Permanente, Sutter Health, Henry Ford Health, LifePoint Health, Kindred Healthcare, Spectrum Health, Community Health and many more. Directed all technical aspects of hospital-to-R1 transitions, designing how each environment would function post-cutover.
- Was in charge of identity and access uniformity, email migrations, device replacement, network connectivity, printing and fax, telephony and contact center setup, data and content migration, and compliance activities. Led cutover orchestration and hypercare support for newly transitioned employees, ensuring secure, uninterrupted access to hospital systems from day one.
- Coordinated replacing deprovisioned hospital credentials with new R1 identities (AD/Okta/SSO/MFA) mapped 1:1 to prior permissions across EHR, billing, scheduling, imaging, and shared apps; ran approvals, testing, and audit trail for HIPAA.
- Coordinated hospital-side aliasing and mail-forwarding, set routing rules, and validated with security/compliance and communicated changes to leaders and users.
- Set device strategy with hospital security (on-site use of R1 laptops vs. remote), aligned on NAC/DLP/cert policies, coordinated imaging and hand-off, and ran day-one floor support.
- Established secure connectivity from R1 networks to hospital systems (VPN/SSL tunnels, firewall rules, allowlists, split-tunnel decisions) with both security teams, covering PHI handling and logging.
- Cataloged clinical/business print needs; stood up secure print paths and transitioned fax numbers/routing (including shared queues across hospital/R1).
- Kept public hospital numbers live while moving ownership to R1; managed carrier LOAs, number ports, cut windows; coordinated with R1 telephony team to build IVRs/ACD, queues, and reporting mirroring hospital service lines.
- Organized migration of user docs and large shared folders (often terabytes) from hospital storage to R1 while preserving permissions and enabling cross-org sharing when some departments remained hospital-employed. Planned bandwidth, tooling, legal/BAA constraints, retention, and rollback.
- Provided hands-on transition assistance through structured 'office hours' sessions where my team walked employees through accessing R1 systems, reviewed how their hospital-system access would change, and answered questions before go-live. On transition day, established a dedicated Microsoft Teams channel connecting hospital and R1 service desks to coordinate live issue resolution, ensuring smooth access, minimal downtime, and rapid response to any user-impacting problems.
- Documented every access/route/porting decision; enforced least-privilege, BAAs, PHI safeguards, and audit evidence; used formal change controls to reduce risk and surprises.
- Kept executives, department heads, and multiple IT orgs aligned on timelines, risks, and go/no-go; negotiated with carriers, MSPs, and software vendors to hit cut dates without losing functionality.
IT Infrastructure Sr Manager at R1 RCM (2016-01 – 2021-03)
- Led enterprise IT infrastructure operations across servers, networks, cloud platforms, data centers, storage, backup, and end-user computing environments.
- Managed and developed teams of infrastructure engineers, systems administrators, network engineers, and technical support personnel.
- Defined infrastructure strategy, technical roadmaps, standards, and lifecycle management plans aligned with business objectives.
- Oversaw hybrid cloud and on-premises environments, including Microsoft Azure/AWS, Windows Server, Active Directory, and Microsoft 365.
- Ensured high availability, performance, scalability, and reliability of business-critical systems and infrastructure services.
- Directed infrastructure modernization initiatives, including cloud migrations, server consolidation, virtualization, network upgrades, and legacy system replacement.
- Managed disaster recovery, business continuity, backup, and infrastructure resilience programs to minimize operational risk and downtime.
- Partnered with cybersecurity teams to implement infrastructure security controls, vulnerability remediation, identity and access management, patching, and endpoint protection.
- Established infrastructure monitoring, incident management, problem management, change management, and escalation processes based on ITIL practices.
- Led response and root-cause analysis for major infrastructure incidents and implemented corrective actions to prevent recurrence.
- Managed infrastructure budgets, capital expenditures, operating expenses, licensing, hardware procurement, and technology refresh cycles.
- Provided technical leadership and executive-level guidance on infrastructure risks, investments, priorities, and strategic technology decisions.
Founder at Self-Employed (2024-04 – Present)
Created and launched TakeCare Health, a first-of-its-kind AI-powered health-tracking app that helps users with chronic conditions uncover symptom triggers and patterns to improve daily quality of life. Conceived and developed the product from original concept to release, there is no comparable solution on the market. The app maintains consistent 5-star ratings on both the App Store and Google Play with high user retention rates.
- Conceived, designed, and developed a full-featured mobile application integrating AI-driven correlation analysis, enabling users to uncover hidden links between meals, sleep, activity, and symptom severity.
- Managed full product lifecycle, from market research, feature specification, and prototyping to testing, deployment, and ongoing user feedback integration.
- Built core analytics engine capable of multi-variable statistical pattern recognition from health data, producing actionable, user-specific health insights.
- Implemented instant meal analysis with real-time nutrition scoring, allergy/medication interaction detection, and healthier alternative suggestions.
- Developed integrations with Apple Health and Google Health Connect for automated sleep, activity, and workout data syncing.
- Led UI/UX design for a clean, intuitive interface with interactive charts, graphs, and correlation dashboards.
Senior Lead at Computer Sciences Corporation (2004 – 2007)
Led high-performing service desk operations for Borgess Hospital, achieving #1 nationwide rankings in response time, resolution time, and customer satisfaction. Streamlined support workflows, improved incident management, and delivered exceptional IT support to ensure minimal disruption to patient care.
- Oversaw daily operations of the hospital service desk, managing and mentoring staff to meet rigorous performance targets.
- Implemented process improvements that increased first-call resolution rates and reduced escalations.
- Collaborated with hospital leadership to align IT support initiatives with clinical needs and operational priorities.
