Shaunakay Richards

NHA Certified Clinical Medical Assistant with healthcare training and strong customer service, communication, data entry, and administrative skills. Knowledgeable in HIPAA, medical terminology, scheduling and EMR/EHR. Seeking an entry-level remote healthcare support position.

Dietary Aide at High Point & Affiliated Organizations (2024-11 – 2025-07)

• Assisted with meal preparation and food service operations
• Maintained sanitation and food safety standards
• Worked closely with staff to support patient/resident needs
• Demonstrated professionalism, teamwork, and communication skills
• Provided compassionate service in a healthcare-related setting

Cashier/Customer Service at Wendy's (2023-02 – 2024-07)

• Assisted customers in a high-volume environment
• Maintained professionalism while handling customer concerns
• Worked efficiently under pressure during busy hours
• Demonstrated teamwork, communication, and organizational skills
• Provided friendly and respectful customer interactions

Cashier/Customer Service at Dunkin' (2019-09 – 2021-11)

• Provided friendly and professional customer service
• Managed cash handling and register operations
• Assisted with product preparation and display
• Maintained a clean and organized workspace
• Developed strong communication and teamwork abilities

Clinical Medical Assistant Program in Clinical Medical Assistant Training – Medcertify (2025-12 – 2026-03)

High school diploma – E E Smith High School (2017-10 – 2018-08)