Shavalier Walker

IT Support Specialist with 5+ years of experience delivering Tier 1–2 support in government, nonprofit, and academic environments. Skilled in Windows/macOS troubleshooting, device deployment, account administration, network support, and clear customer communication. Known for fast problem-solving, reliability, and strong end-user service.

Desktop Support Technician - City of Berkeley - Berkeley, CA

(2024-10)

• Resolve Tier 1–2 issues via phone, remote, and walk-in support.
• Perform imaging, device deployment, system refreshes, and software installs.
• Troubleshoot hardware/software issues, login errors, and network connectivity.
• Support A/V setups and training sessions.
• Manage user accounts (AD, Okta) and update documentation.
• Provide white-glove support to staff; troubleshoot GIS apps.

Help Desk Technician - U.S. General Services Administration

(2023-12 - 2024-08)

• Provided Windows/macOS support for hardware, software, and connectivity.
• Handled onboarding/offboarding, AD accounts, Okta, and access permissions.
• Completed device setups, troubleshooting, and data migrations.
• Escalated advanced issues and maintained daily reports.

IT Support Specialist - Edgewood Center

(2023-10 - 2023-12)

• Installed/configured PCs, printers, and OS environments.
• Supported software upgrades, licensing, and data migrations.

Systems Technician I - City of Modesto

(2023-06 - 2023-09)

• Supported desktops, servers, GIS apps, and VOIP systems.
• Resolved Windows/macos issues and managed ServiceNow tickets.

IT Help Desk Technician - Glide Memorial Church - San Francisco, CA

(2021-09 - 2023-06)

• Delivered hardware/software, LAN/WiFi, and A/V support.
• Managed AD accounts and asset inventory.

PM Operations Assistant Manager - OnTrac

(2020-01 - 2022-12)

Administrative Assistant I - UPS

(2021-01 - 2021-12)

Warehouse Associate - Kaiser Permanente

(2019-01 - 2020-12)

A.S. - Electrical Engineering Computer & Systems Technology - Chabot College