Shavon Johnson
Customer Service Agent
Hire this person
Send a job offer directly to this candidate
About
Dedicated and compassionate professional with over 10 years of experience in healthcare support, customer service, and business ownership. Skilled in patient care, administrative coordination, and client relations. Known for strong multitasking skills, professionalism, and a commitment to delivering quality service in both clinical and customer-focused environments.
Experience
Customer Service Agent - Suncountry Airlines
(2025-02)
- Provide customer service and check-in assistance for passengers.
- Ensure smooth boarding processes and resolve customer inquiries.
- Maintain professionalism and accuracy in a fast-paced airport environment.
Business Owner / Hairstylist - Anointed Braids
(2019)
- Manage daily salon operations and scheduling.
- Deliver high-quality beauty and braiding services to clients.
- Oversee customer satisfaction, marketing, and client retention.
- Handle inventory, payments, and client communication.
Health Office Assistant - Minneapolis Public Schools – Andersen Middle School
(2018 - 2019)
- Supported the school nurse with student care and medication distribution.
- Monitored students visiting the health office for illness or injury.
- Maintained accurate health records and communication with parents.
Medical Assistant - Hennepin County Medical Center
(2015 - 2018)
- Assisted physicians with minor procedures and patient care.
- Managed prescription calls and patient follow-ups.
- Supported operations in the Continuity Clinic.
Medical Assistant - Voyage Health Care Clinic
(2011 - 2014)
- Assisted doctors with minor medical procedures and rooming processes.
- Called patients regarding lab results and ensured follow-up communication.
- Maintained organized and efficient clinical operations.
Education
Certification - Medical Assistant - Everest Institute
