Shavonia Jones

Technical product and reporting professional with 10 years of experience managing cross-functional initiatives, preparing CMS government reports, and using data to improve processes and product outcomes. Skilled in Jira, Salesforce, Innovare Scrubber, UAT planning, system configuration, and stakeholder collaboration. Increased audit pass rates by 45%, improved data output by 35%, and supported product initiatives generating $20M annually while retaining more than 1M clients.

Technical Product Manager at Delta Dental Insurance (2017 – Present)

• Prepare CMS government reports, contributing to a 45% increase in audit pass rates and consistent achievement of KPIs.
• Support developers with UAT planning and testing in Jira and Salesforce, improving process efficiency.
• Manage MetaVance and Macess system configuration changes, improving data output by 35% annually.
• Lead Innovare Scrubber product development, enabling EDI analysts to enhance quality checks, boost partner renewals, and decrease CAPS.
• Facilitate Agile meetings, sprint planning, and retrospectives, increasing team velocity by 15%.
• Lead cross-functional product development from concept to launch, building relationships across teams and improving team efficiency through Agile processes.
• Identify system gaps and champion feature development with engineering and design teams, contributing to increased revenue through improved customer retention.

Voice DNA Product Manager at Trextel (2014 – 2017)

• Directed AT&T Voice DNA implementation, increasing stakeholder satisfaction by 28%.
• Led a four-engineer team in cloud-based platform development, reducing deployment errors by 35% and increasing deployment frequency by 23%.
• Managed scheduling, porting, and transition to Office@hand, coordinating integration, testing, and configuration across phone systems.
• Used Trextconnect for task management, increasing team productivity by 25%.
• Developed training materials and trained company owners and administrators on VDNA permissions and functionality using Citrix Go-to-Meeting.
• Maintained intranet documentation and pursued emerging training technologies to enhance skill-development strategies.
• Troubleshot VDNA and Office@hand issues, providing technical support to users.

Sales Consultant at Mascoli Services (2010 – 2013)

• Ranked among top performers by consistently meeting or exceeding sales targets and building long-term customer relationships.
• Used weekly sales reports to assess performance and optimize call schedules and territory management, driving sales growth.
• Maintained detailed call records and biweekly expense reports, communicating updates to the home office and supporting accurate resource tracking.
• Developed customized improvement programs based on strength-and-weakness assessments to improve test results.
• Trained new representatives through the corporate training program and provided field experience.

Training Project Manager at Globalknowledge (2006 – 2009)

• Led a lean technical team in strategic deployments and connectivity maintenance, enhancing service quality.
• Managed projects from initiation through completion, optimizing resource allocation and financial planning for successful delivery.
• Developed IT strategies that improved customer service and strengthened departmental credibility.
• Coordinated cross-functional teams to migrate training courses, prioritizing sales-related activities.
• Managed partnerships with VMware, Cisco, and Red Hat to support collaborative opportunities and technical training capabilities.
• Analyzed customer data to identify opportunities, set measurable objectives, and develop targeted account plans to support business growth.
• Worked with managers, vendors, and instructors to assess training needs and coordinate resources for technical courses.
• Managed a substantial territory, prepared quotes, maintained customer relationships, and reported on opportunities and forecasted deals.

Loan Broker at First Integrity Mortgage (2002 – 2006)

• Developed sales and marketing strategies to acquire new customers and retain existing accounts.
• Set individual and companywide sales objectives and created plans to expand the business.
• Evaluated refinancing opportunities for VA, nonconforming, and conventional loans to support client needs and business growth.
• Expanded the client base by 50% through innovative sales approaches and consistent follow-up.
• Trained new sales representatives on company practices, sales techniques, loan processing, and team supervision as a member of the training team.

B.S. in Business Management – Hampton University (1997 – 2001)

Master of Business Management in Project Management – Columbia Southern University