Shawn Elder

For the past 20+ years, I have devoted my professional career to higher education, specifically in the field of library sciences, with a concentration in Computer Hardware/PC Repair. I also have experience in Data Entry, Shipping and Receiving, as well as being a Medical Courier. I have recently temporarily retired and relocated to South Carolina, and I would continue with either path as it relates to working.

Medical Courier - Pathology Consultants

(2024-01 - 2026-04)

• Safely transported laboratory specimens, pharmaceuticals, medical equipment, and documents between healthcare locations
• Maintained strict compliance with safety standards and patient confidentiality regulations (including HIPAA)
• Followed assigned routes and schedules while adapting to urgent delivery requests
• Ensured proper handling of temperature-sensitive or biohazardous materials
• Completed delivery records, logs, and required documentation accurately
• Inspected and maintained vehicle to ensure safe operation
• Communicated with dispatch and healthcare staff regarding delivery or status delays
• Also did supply order request from our hospitals, labs, clients, and clinics

Computer Technician (Repair) - Cell Tech Inc.

(2023-09 - 2023-12)

• Was responsible for ensuring clients' (Greenville County Schools) devices were diagnosed, processed under warranty and non-warranty guidelines, repaired, and tested before returning them
• Installed software updates on school laptops

Library Stacks Assistant/Computer Technician (Repair) - Duke University - Perkins Library

(2011-09 - 2022-12)

• Performed routine maintenance on networks to ensure proper operations, including file backups, as well as inspections and upkeep of existing installations
• Recommended technical fixes to customers
• Analyzed and troubleshoot internet systems, wide area and local area networks
• Modified, cleaned, and repaired monitors, keyboards, mice, central processing units
• Resolved break/fix tickets for PC's and Windows based tablets
• Provided technical assistance and support to customers regarding various hardware and software applications
• Responded to and resolved first level end-user service requests
• Advised staff and customers on appropriate procedures for directing their IT-related queries and recommendations
• Installed, modified, cleaned, and repaired monitors, keyboards, mice, central processing units (CPUs), printers, etc.
• Extensive knowledge and use of the Library System – specifically the Library Congress Classification System
• Utilized the Integrated Library System to process circulation functions for charging, discharging items, and oversight for general collection stack maintenance
• Assisted with supervision of student assistants
• Advised and provided guidance to colleagues regarding incidents
• Maintained the stacks collection and weeded the book collection in accordance to established criteria from Technical Service and maintain the records accordingly
• Utilized the Dewy Number System
• Shelved library materials and shifts blocks of shelved items as necessary
• Helped maintain appropriate shelf space within Perkins Library
• Reported the conditions of stacks and library floors to the supervisor
• Provided support for students and teaching learning outcomes by assisting students to locate, retrieve and interpret information from digital and print resources
• Used word processing and spreadsheet functions
• Picked up, sorted and arranged materials to be put on shelves
• Assisted in the library maintenance by collecting, shelving, shifting, and straightening library materials
• Shelf-read to maintain correct call number orders
• Performed routine tasks such as answering phone calls and organizing files
• Used and maintained the computer library database to help locate library materials
• Used library software on a daily basis to help people with their research and maintain the library's database
• Identified hardware and software solutions

Shipping & Receiving Clerk - Duke University - Perkins Library

(2005-06 - 2011-09)

• Assessed and understood user needs and issues
• Provided onsite support and remediation
• Resolved network issues
• Analyzed and troubleshoot internet systems, wide area and local area networks
• Sorted mail
• Was responsible for transporting materials to our branch libraries, and other departments
• Sent out FedEx air express mail, and post-stamped mail
• Handled incoming and outgoing packages and materials in the library
• Tracked inventory
• Kept and maintained accurate records
• Packaged and weighed items
• Printed shipping labels and postage
• Inspected goods received for damage
• Promptly unloaded trucks and deliveries and sorted and stocked receivables
• Collaborated and communicated with logistic technicians, customer service representative, service providers and others involved in the shipment and receipt of products
• Distributed products to other departments

Desktop Support Specialist/Troubleshooting Intern - Duke University - Perkins Library

(2006-09 - 2009-05)

Internship Opportunity

• Worked as an IT systems desktop support, troubleshooting, analyzing problems, as well as imaging
• Performed regular maintenance tasks on PC equipment to preempt failures
• Troubleshooted and diagnosed various technical issues
• Evaluated and tested network systems
• Identified hardware and software solutions
• Assessed and understood user needs and issues
• Advised staff and customers on appropriate procedures for directing their IT-related queries and recommendations
• Recommended technical fixes to customers
• Performed the installation of devices such as PCs, wireless networks, printers, scanners
• Responded to and resolved first level end-user service requests
• Resolved network issues
• Analyzed and troubleshoot internet systems, wide area and local area networks

Shipping & Receiving Clerk - Duke University - Duke University Publications

(1998-10 - 2005-06)

• Collated printed material
• Utilized and operated a printing press machine
• Filled ink fountains and mixed inks throughout the week as needed
• Adjusted flow rates of ink fountains as needed
• Started printing press machine and checked for proofs for ink alignment, registration, density and coverage
• Monitored and responded to errors, alerts or fault messages on automated press operation systems
• Made prescription pads for doctors
• Responsible for binding materials together

Medical Courier - Duke University - Duke Medical Center

(1995-01 - 1998-10)

• Responsible for transporting X-rays, medical records, blood samples, patient scheduling sheets, OBGYN instruments, lab results, payroll checks and other important documents to the clinics and hospitals
• Answered doctors' requests (e.g., stat charts, unlocked file charts, stat X-rays, and transported cashiers' money pouches)
• Received medical items and understood instructions from the health care facility
• Ensured that the documentation corresponded to each item
• Ensured that the documentation was credible and accurate
• Mapped out a route to the destination, considered the traffic and mileage
• Ensured the punctual collection and delivery of medical items from the healthcare facility
• Ensured that recipients signed delivery receipts and designations were verified
• Ensured safety of each item delivered
• Accurately counted and took inventory of medical items to be collected or delivered

Computer Science, Computer Systems Networking and Telecommunications - Durham Technical Community College (2006-09 - 2009-05)

Computer Science, Computer Systems Networking and Telecommunications - Mattatuck Community College (1992-08 - 1993-05)

High School Diploma - General Studies - Wilson High School (1984-08 - 1988-05)