Medical Courier - Pathology Consultants
(2024-01 - 2026-04)
- Safely transported laboratory specimens, pharmaceuticals, medical equipment, and documents between healthcare locations
- Maintained strict compliance with safety standards and patient confidentiality regulations (including HIPAA)
- Followed assigned routes and schedules while adapting to urgent delivery requests
- Ensured proper handling of temperature-sensitive or biohazardous materials
- Completed delivery records, logs, and required documentation accurately
- Inspected and maintained vehicle to ensure safe operation
- Communicated with dispatch and healthcare staff regarding delivery or status delays
- Also did supply order request from our hospitals, labs, clients, and clinics
Computer Technician (Repair) - Cell Tech Inc.
(2023-09 - 2023-12)
- Was responsible for ensuring clients' (Greenville County Schools) devices were diagnosed, processed under warranty and non-warranty guidelines, repaired, and tested before returning them
- Installed software updates on school laptops
Library Stacks Assistant/Computer Technician (Repair) - Duke University - Perkins Library
(2011-09 - 2022-12)
- Performed routine maintenance on networks to ensure proper operations, including file backups, as well as inspections and upkeep of existing installations
- Recommended technical fixes to customers
- Analyzed and troubleshoot internet systems, wide area and local area networks
- Modified, cleaned, and repaired monitors, keyboards, mice, central processing units
- Resolved break/fix tickets for PC's and Windows based tablets
- Provided technical assistance and support to customers regarding various hardware and software applications
- Responded to and resolved first level end-user service requests
- Advised staff and customers on appropriate procedures for directing their IT-related queries and recommendations
- Installed, modified, cleaned, and repaired monitors, keyboards, mice, central processing units (CPUs), printers, etc.
- Extensive knowledge and use of the Library System – specifically the Library Congress Classification System
- Utilized the Integrated Library System to process circulation functions for charging, discharging items, and oversight for general collection stack maintenance
- Assisted with supervision of student assistants
- Advised and provided guidance to colleagues regarding incidents
- Maintained the stacks collection and weeded the book collection in accordance to established criteria from Technical Service and maintain the records accordingly
- Utilized the Dewy Number System
- Shelved library materials and shifts blocks of shelved items as necessary
- Helped maintain appropriate shelf space within Perkins Library
- Reported the conditions of stacks and library floors to the supervisor
- Provided support for students and teaching learning outcomes by assisting students to locate, retrieve and interpret information from digital and print resources
- Used word processing and spreadsheet functions
- Picked up, sorted and arranged materials to be put on shelves
- Assisted in the library maintenance by collecting, shelving, shifting, and straightening library materials
- Shelf-read to maintain correct call number orders
- Performed routine tasks such as answering phone calls and organizing files
- Used and maintained the computer library database to help locate library materials
- Used library software on a daily basis to help people with their research and maintain the library's database
- Identified hardware and software solutions
Shipping & Receiving Clerk - Duke University - Perkins Library
(2005-06 - 2011-09)
- Assessed and understood user needs and issues
- Provided onsite support and remediation
- Resolved network issues
- Analyzed and troubleshoot internet systems, wide area and local area networks
- Sorted mail
- Was responsible for transporting materials to our branch libraries, and other departments
- Sent out FedEx air express mail, and post-stamped mail
- Handled incoming and outgoing packages and materials in the library
- Tracked inventory
- Kept and maintained accurate records
- Packaged and weighed items
- Printed shipping labels and postage
- Inspected goods received for damage
- Promptly unloaded trucks and deliveries and sorted and stocked receivables
- Collaborated and communicated with logistic technicians, customer service representative, service providers and others involved in the shipment and receipt of products
- Distributed products to other departments
Desktop Support Specialist/Troubleshooting Intern - Duke University - Perkins Library
(2006-09 - 2009-05)
Internship Opportunity
- Worked as an IT systems desktop support, troubleshooting, analyzing problems, as well as imaging
- Performed regular maintenance tasks on PC equipment to preempt failures
- Troubleshooted and diagnosed various technical issues
- Evaluated and tested network systems
- Identified hardware and software solutions
- Assessed and understood user needs and issues
- Advised staff and customers on appropriate procedures for directing their IT-related queries and recommendations
- Recommended technical fixes to customers
- Performed the installation of devices such as PCs, wireless networks, printers, scanners
- Responded to and resolved first level end-user service requests
- Resolved network issues
- Analyzed and troubleshoot internet systems, wide area and local area networks
Shipping & Receiving Clerk - Duke University - Duke University Publications
(1998-10 - 2005-06)
- Collated printed material
- Utilized and operated a printing press machine
- Filled ink fountains and mixed inks throughout the week as needed
- Adjusted flow rates of ink fountains as needed
- Started printing press machine and checked for proofs for ink alignment, registration, density and coverage
- Monitored and responded to errors, alerts or fault messages on automated press operation systems
- Made prescription pads for doctors
- Responsible for binding materials together
Medical Courier - Duke University - Duke Medical Center
(1995-01 - 1998-10)
- Responsible for transporting X-rays, medical records, blood samples, patient scheduling sheets, OBGYN instruments, lab results, payroll checks and other important documents to the clinics and hospitals
- Answered doctors' requests (e.g., stat charts, unlocked file charts, stat X-rays, and transported cashiers' money pouches)
- Received medical items and understood instructions from the health care facility
- Ensured that the documentation corresponded to each item
- Ensured that the documentation was credible and accurate
- Mapped out a route to the destination, considered the traffic and mileage
- Ensured the punctual collection and delivery of medical items from the healthcare facility
- Ensured that recipients signed delivery receipts and designations were verified
- Ensured safety of each item delivered
- Accurately counted and took inventory of medical items to be collected or delivered
