Shay Warnell

Manage all daily restaurant operations to ensure efficient, profitable performance. Recruit, hire, train, coach, and develop team members and shift leaders. Create employee schedules and manage labor costs.

General Manager at Krystal (2023-01 – 2026-07)

• Manage all daily restaurant operations to ensure efficient, profitable performance.
• Recruit, hire, train, coach, and develop team members and shift leaders.
• Create employee schedules and manage labor costs.
• Deliver excellent customer service and quickly resolve guest concerns.
• Ensure compliance with food safety, sanitation, and health regulations.
• Manage inventory, food ordering, and vendor relationships.
• Control food, labor, and operating costs to meet profit goals.
• Monitor sales, budgets, and key performance indicators (KPIs).
• Oversee cash handling, deposits, and financial reporting.
• Maintain high standards of food quality, cleanliness, and restaurant appearance.
• Conduct performance evaluations and provide ongoing coaching.
• Ensure all company policies, procedures, and safety standards are followed.
• Increase sales through local marketing and community involvement.
• Maintain restaurant equipment and coordinate repairs as needed.
• Build a positive, high-performing team culture focused on

General Manager at Wendys (2016-06 – 2019-07)

• Hiring, training, coaching, and developing employees and managers.
• Scheduling staff to ensure adequate coverage.
• Leading the team to provide excellent customer service.
• Managing food safety, cleanliness, and health code compliance.
• Controlling food, labor, and operating costs to meet financial goals.
• Monitoring sales, profits, and restaurant performance.
• Managing inventory, ordering supplies, and reducing waste.
• Handling customer concerns and resolving complaints professionally.
• Ensuring company policies, procedures, and brand standards are followed.
• Conducting performance evaluations and coaching team members.
• Preparing reports, managing cash, deposits, and daily financial records.
• Driving sales through local marketing and community engagement.
• Maintaining equipment and coordinating repairs when needed.
• Creating a positive, productive work environment that promotes teamwork and accountability.

Assistant Manager at Wendys (2013-05 – 2019-07)

• Assisting with opening and closing the restaurant.
• Supervising employees and leading shifts.
• Training and coaching team members.
• Providing excellent customer service and resolving customer concerns.
• Ensuring food safety, sanitation, and quality standards are met.
• Monitoring inventory and assisting with ordering supplies.
• Preparing cash drawers, completing deposits, and maintaining accurate records.
• Helping create employee schedules and managing labor during shifts.
• Ensuring compliance with company policies and procedures.
• Monitoring drive-thru and dining room performance to improve speed and accuracy.
• Supporting sales goals and controlling food and labor costs.
• Motivating the team to achieve performance and customer satisfaction goals.

High school (1969-12)