Shayla Hackney

Passionate, resourceful employee with the aptitude to take on any challenge and desire to deliver an exceptional work ethic.

Medical Receptionist at MD Kids Pediatrics / Pediatric associates (2024-09 – 2025-09)

• Working with two different systems.
• Manage keeping records organized, patient documents, and patient scheduling.
• Managing providers schedules.
• Claims and insurance verification.

Waitress/Trainer/Bartender at Boomerjacks (2021-05 – 2024-08)

• Monitor restaurant functions and ensure internal/external expectations are met.
• Assure new employees are trained properly before being on their own.
• Provide exceptional customer service by actively listening and executing various tasks to ensure they are met.
• Prepare bills/receipts and collect payments.

Waitress/bartender/lead trainer at Twin Peaks (2013-01 – 2021-07)

• Regional training coordinator, creating an outline for all stores.
• Responsible for store opening/closing duties without direct supervision.
• Manage up to three employees per shift and ensure their responsibilities are completed.
• Track previous year's sales numbers and deliver comparison reports to the corporate office.

Assistant Manager at Planet Tan (2014-09 – 2015-09)

High School Diploma – North Texas Academy