Shayla Jenkins

Managed a high-volume probate docket for judicial division, ensuring cases progressed efficiently from filing through final discharge Prepared detailed case summaries and proposed orders for General Magistrates and Circuit Judges ahead of hearings Reviewed probate filings (formal administration, summary administration, guardianship reports)

Case Manager - Eleventh Judicial Circuit

(2023-07 - 2025-08)

• Managed a high-volume probate docket for judicial division, ensuring cases progressed efficiently from filing through final discharge
• Prepared detailed case summaries and proposed orders for General Magistrates and Circuit Judges ahead of hearings
• Reviewed probate filings (formal administration, summary administration, guardianship reports)
• Maintained strict deadline tracking and ensured timely case movement within court standards

Senior Associate – Operations & Collateral - Mr. Cooper/Nationstar

(2016-04 - 2022-11)

• Managed daily reporting and tracking for high-priority accounts using advanced Excel spreadsheets
• Researched account discrepancies and "exceptions" to find missing information and update records accurately
• Mastered multiple internal database programs (Rekon, PaperVision) to research and retrieve vital information quickly

Paralegal - Paige Law Group, P.A.

(2009-06 - 2015-07)

Supported attorneys in high-volume mortgage foreclosure litigation from pre-foreclosure through resolution

Sales Associate - Nordstrom

(2006-11 - 2007-07)

• Greet and assisted customers in a professional manner
• Help customers find merchandise, sizes, and product recommendations
• Operate cash registers and process purchases, returns, and exchanges
• Maintain store appearance by organizing displays, folding merchandise, and restocking inventory
• Meet sales goals and promote store credit cards, rewards programs, and special promotions
• Handle customer questions and resolve concerns professionally
• Support fitting room and recovery duties as needed
• Work collaboratively with team members and management

Sales Associate - Macy's

(2002-06 - 2004-07)

• Greet and assist customers in a friendly and professional manner
• Help customers find merchandise, sizes, and product recommendations
• Operate cash registers and process purchases, returns, and exchanges
• Maintain store appearance by organizing displays, folding merchandise, and restocking inventory
• Meet sales goals and promote store credit cards, rewards programs, and special promotions
• Handle customer questions and resolve concerns professionally
• Support fitting room and recovery duties as needed
• Work collaboratively with team members and management

Bachelor's Degree - Paralegal Studies - Jones College

Associate's Degree - Business Administration - Jones College