Sheikh Shamaun Islam

Experienced hospitality professional with over 15 years in restaurant and hotel management, excelling in customer relations, sales growth, and team leadership. Proven ability to drive revenue and build strong client partnerships, making a valuable asset for sales consultancy roles. Skilled in operational management and business development, committed to delivering exceptional service and supporting business success.

Restaurant Manager - Tandoor Fine Indian Restaurant - Bradenton, Florida, USA

(2022-01)

• Oversee daily operations to ensure excellent customer service and maximize profitability.
• Manage staffing, scheduling, and vendor relations to optimize restaurant performance.
• Lead and train personnel to uphold high service standards and improve team skills.
• Analyze sales trends and implement strategies to increase revenue and customer loyalty.
• Managed high-volume operations, enhancing customer satisfaction and operational efficiency.
• Built strong relationships with customers and suppliers to support business growth.
• Directed budgeting and payroll to maintain financial control and resource allocation.
• Improved processes and staff development to increase overall restaurant performance.

Restaurant Manager - Mantra Restaurant - Paramus, New Jersey, USA

(2014-01 - 2022-12)

• Managed high-volume operations, enhancing customer satisfaction and operational efficiency.
• Built strong relationships with customers and suppliers to support business growth.
• Directed budgeting and payroll to maintain financial control and resource allocation.
• Improved processes and staff development to increase overall restaurant performance.

Trainee Team Leader - Hyatt Regency - Maryland, New York, USA

(2013-01 - 2014-12)

• Assisted in coordinating daily hotel operations to ensure smooth service delivery.
• Supported employee training programs to enhance guest service quality.
• Collaborated with departments to maintain seamless operational workflows.

Team Leader - Park Hyatt Goa Resort & Spa - Goa, India

(2010-01 - 2013-12)

• Supervised hospitality teams to deliver exceptional guest experiences consistently.
• Trained and mentored staff in customer service and operational procedures.
• Maintained Hyatt standards through leadership and teamwork recognition.

Bachelor of Arts - International Hospitality Management - Queen Margaret University

Bachelor's Degree - Hotel Management - International Institute of Hotel Management