Shelly Forbes

Supervised Community Case Managers within the Supportive Services for Veterans and Families (SSVF) and California Advancing and Innovating Medi-Cal (Cal-AIM) programs. Efficiently managed and assigned client intakes and referrals to appropriate team members, based on client needs, case manager strengths, and case load sizes. Provided support, motivational coaching, and mentorship of the Case Management team.

SUPERVISING CASE MANAGER - Nation's Finest - Chico, CA

(2020-08)

• Supervised Community Case Managers within the Supportive Services for Veterans and Families (SSVF) and California Advancing and Innovating Medi-Cal (Cal-AIM) programs.
• Efficiently managed and assigned client intakes and referrals to appropriate team members, based on client needs, case manager strengths, and case load sizes.
• Provided support, motivational coaching, and mentorship of the Case Management team.
• Worked closely with and supported Site Director (SD) and Quality Assurance (QA) team to ensure high-quality program implementation and files are audit ready.
• Supported SD in implementing planned changes and revisions to program operations (within organizational compliance).
• Maintained a reduced caseload, with the highest need and/or most complex client cases.
• Traveled to meet clients in the community as needed
• Acted as interim SD when SD was away from site.
• Assessed and approved QAs and client financial requests via SAGE software system.
• Conducted community outreach and attended community meetings as needed.
• Advocated for organization collaboration with local community partners and resources; coordinated landlord recruitment and retention
• Ensured individual and teams' Cal-Aim billings were submitted in a timely manner and were incomparison with appropriate regulatory requirements.

CASE MANAGER - Nation's Finest - Chico, CA

(2020-08 - 2024-04)

• Maintained high-volume and high-need caseload in the Supportive Services for Veterans and Families (SSVF); balancing clients, accurate documentation, tracking, and follow up actions.
• Coordinated with internal teams and local and state agencies, to address clients' unmet needs and mitigate ongoing challenges.
• Independently: screened for eligibility and managed enrollments, ongoing cases, and exits.
• Oversaw accurate case documentation and maintained CARF and program compliance.
• Traveled to meet clients in the community as needed

JOURNEY LEVEL CASE MANAGER – STOP Area 1 - WestCare California - Chico, CA

(2016-01 - 2020-12)

• Coordinated with government agencies and service providers to verify and maintain accurate client information across site.
• Managed and reviewed client data across multiple programs and systems. Audited files for accuracy and preparedness for reporting submission.
• Maintained high-volume and high-need caseload, balancing clients, accurate documentation, tracking, and follow up actions.

COMMUNITY SERVICE SPECIALIST - WestCare California - Chico, CA

(2015-01 - 2016-12)

• Engaged with external partners to maintain support service coordination.
• Timely reporting, documentation, and tracking to ensure program compliance.

DRUG, ALCOHOL, & MENTAL HEALTH PREVENTION COORDINATOR - African American Family & Cultural Center (AAFCC) - Oroville, CA

(2015-01 - 2015-12)

• Developed and tracked program participation and data outcomes.
• Coordinated services and maintained records for program reporting and evaluations.

CASE MANAGER - Solutions for Positive Choices - City, State

(2013-01 - 2014-12)

• Conducted regular client reviews & maintained accurate case documentation.
• Monitored compliance and followed up on required client actions to ensure program completion.

OUTPATIENT PROGRAM MANAGER & CASE MANAGER - Tri-County Treatment - Oroville, CA

(2006-01 - 2012-12)

• Managed intake, discharge, billing documentation & programmatic records.
• Coordinated with courts, agencies, and service providers to verify and process client information.
• Supervised outpatient team: tracked progress, updated records, and ensured timely completion of documentation.

SHIFT LEAD & GROUP FACILITATOR - Tri-County Treatment - Oroville, CA

(2004-01 - 2006-12)

• Oversaw administrative processes: intakes, documentation, and compliance tracking.
• Ensured accuracy of records and adherence to policies and procedures.

Associate of Arts - Social & Behavioral Science - Butte College (2007-06)