Shelly Hernandez

Customer Service Level 3

Talent

USMember since October 27, 2026

Insurance verificationunderstanding of medical terminologyscheduling proficiencypayment collection and processingobtaining authorizationscritical thinkingAdministering injectionsappointment schedulingcommunicationdocumentation using HER (Athena, & eCW)interpersonal and organizational skillsPatient assessmentpatient preparationvital signsfront/back office duties for medical assistantEligibility verificationspreadsheetsMS officeplanning & coordinationexcellent time management skillsstrong interpersonal skillswork well in a team environmentBasic computer skillsknowledge of Microsoft Office applications (MS Word, Excel & Outlook)document work in a professional and efficient mannerMedical terminologyleadershipproblem solvingconflict resolutionrelationship building

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Insurance verificationunderstanding of medical terminologyscheduling proficiencypayment collection and processingobtaining authorizations

About

I am seeking a healthcare position where I can utilize my skills and where I can apply my work experience and be an asset to the company by utilizing my skills, knowledge and experience in a teamwork environment.

Experience

Customer Service Level 3 - Parallon

(2021-04)

Interview patients to obtain account information, verify insurance coverage and obtain pre-certification/authorization
Maintain a professional image through appearance and communication.
Ensure charts are completed and accurate
Work with physician offices and ancillary departments, providing information when necessary and forwarding relevant documents.
Verify insurance through one source
outbound calls for past due payments
collecting payments

Member Services - Centene Call Center

(2020-06 - 2021-03)