Sheree Warner

Over 25 years' experience in the wholesale produce business in Customer Service Management, Supply Chain Analysis, Contract Management, Marketing/Media management, Sales Training and Senior Executive Support. Accomplished professional with a proven ability to develop and implement training programs. Highly organized and efficient in fast-paced multitasking environment with high level of troubleshooting skills.

Offer advanced skills in MS Office Suite, AS400, Adobe Pro and other applications/systems.

Senior Business Projects Specialist - Charlie's Produce - Seattle, WA/Phoenix, AZ

(2019-09 - 2026-09)

• Managed contract compliance in all divisions which include Seattle WA, Spokane WA, Portland OR, Los Angeles CA, Phoenix AZ, Salt Lake City UT and Anchorage AK.
• Conducted internal audits and supply supporting data for external audits from corporate contract accounts with a 100% success rate.
• Compile analysis reports to improve company procedures.
• Complete Bids and Proposals for national program accounts, and federal government contracts.
• Train and assist Business Managers in all divisions
• Created Customer Onboarding process and tracking system
• Led multiple projects, from implementing a new mobile app, to aligning all SKUs in our master catalog and purging over 40,000 unnecessary items from system.
• Implemented plan to change procurement practices, which resulted in increasing margin from 11.8% to 24.95%
• Consult, train and assist Pricing Admin team
• Created corporate training manuals for Sales, Customer Service and Pricing Admin

Customer Service/Marketing Manager - FreshPoint Central California - Turlock, CA

(2016-02 - 2019-09)

• Manage team of 8 CSR's and 1 Marketing Coordinator
• Created an updated, more efficient Inside Sales training manual, which was used in Customer Service Training Manual for all FreshPoints.
• Created multiple auto-fill forms that eliminated an annual cost of $1600
• Developed flow chart for CSRs to reduce Same Day/Off Day deliveries.
• Initiated a Donation Committee, developed process to submit, approve and implement donations. This has helped donations stay within budget.
• Use team meetings to teach upselling skills, share new products and teach new skills.
• Initiated team cross training with various departments for career development.
• Participating in Sales Blitz with MA's and completed PSP training.
• Mentor Customer Service Supervisor to develop managerial skills
• Complete and submit all RFPs for School Districts with 80% bid award success rate.

Corporate Contract & Pricing Manager - Charlie's Produce - Seattle, WA

(2009-05 - 2015-08)

• Manage all contracts & pricing for National Chain accounts
• Improved overall profit margins by 5% annually
• Monitor contract compliance in all divisions which includes Seattle WA, Spokane WA, Portland OR, Los Angeles CA and Anchorage AK, with over 4000 customers.
• Set up and maintained weekly/bi-weekly pricing in online systems such as PriceNet, E-services, StarSource, BirchStreet, iSupply and numerous others.
• Compile statistical reports such as business reviews, costing models, usage, sales, future pricing forecasts, escalators and freight rates in preparation for bid negotiations
• Conducted internal audits and supply supporting data for external audits from corporate contract accounts with a 100% success rate. Compile analysis report to improve company procedures.
• Prepared and compiled budgets for 30-35 sales reps with over $800 million in sales annually
• Worked with procurement dept. to ensure participation in contract buying programs
• Provided Administrative Assistance for Senior Executives
• Changed operational procedures thus saving the company $100,000 annually
• Knowledge of Oracle I/PM & Smart Client to research customer invoices and credits

Customer Service Manager - Charlie's Produce - Seattle, WA

(1999-10 - 2009-05)

• Reduced staff by being pro-active in staff forecasting based on volume demands, while still maintaining a strong focus on customer service and satisfaction
• Researched and developed a CSR Rating Guideline and Training Manual
• Maintained weekly reports to evaluate staffing needs
• Scheduled, created agendas and facilitated weekly staff meetings to educate team on new products, operational changes, issues and discuss ideas for improvement
• Managed project to implement pre-packaged partials system, thus saving the company nearly a million dollars in overtime pay
• Assisted in implementing an online ordering system, which now has over 700 customers placing orders independently
• Scheduled and provided IT training, coaching and development for CSR's in all functions.
• Managed payroll using E-Time system
• Implemented Automated Call Distribution system through Tri-Tec using a Mitel Phone System
• Human Resource duties included interviewing, hiring, taking disciplinary action, discharging, and managing forms submitted for vacation, sick leave, leave of absence and safety reports

Customer Service Representative - Charlie's Produce - Seattle, WA

(1997-08 - 1999-10)

• Provided excellent customer service for restaurant and retail customers.
• Built exceptional relationships with customers securing their business with Charlie's
• Maintained strong Customer Service focus and problem resolution while staying in accordance with policies and procedures
• Assisted outside sales staff with customer issues and was accountable for crew's performance.

TLG Learning Center (2010 - 2014)

Linkedin Learning (2024 - 2026)