Sherice Carter

n my current role with the Internal Revenue Service, I assist business taxpayers with account inquiries, payments, notices, and compliance requirements. I regularly enter and route taxpayer forms to the appropriate departments, research account histories, and document all interactions while maintaining strict confidentiality and meeting productivity standards. This role has strengthened my attention to detail, professionalism, and ability to handle sensitive information.

Previously, I supported healthcare members at Optum by scheduling assessments and coordinating care services, and I also worked in HR staffing and telecommunications customer service roles. These positions helped me develop strong communication skills, adaptability, and the ability to remain calm and effective in high-volume environments. I am dependable, detail-oriented, and committed to providing excellent service.

I would welcome the opportunity to contribute my skills and experience to your team and would appreciate the chance to discuss how I can support your organization’s goals.

over 20years of Customer service experience,

Continued education N/A