Amber Thomas

Assist buyers through full cycle of sales process, from ordering to payment to fulfillment Track, follow up and resolve customer issues and inquiries Develop and execute outstanding client retention programs

Customer Relations Specialist - Flagship Medical - Huntingdon Valley, PA

(2013-01)

• Assist buyers through full cycle of sales process, from ordering to payment to fulfillment
• Track, follow up and resolve customer issues and inquiries
• Develop and execute outstanding client retention programs
• Assist in training peers to streamline and enhance customer experience
• Conduct meaningful surveys and communicate feedback with other teams to improve sales
• Compile weekly reports on consumer data to enrich analytics efforts

Administrative Assistant - Mitchell & Resnikoff - Elkins Park, PA

(2006-06 - 2013-01)

Managed administrative functions for all departments of busy advertising agency

• Responsibilities included reception, meeting coordination, administrative support, scheduling, filing, correspondence and Internet research
• Created guidelines to reorganize billing and filing systems
• Supervised vendor partnerships and communications
• Trained employees on new software programs and office procedures

Major - Liberal Arts - Bucks County Community College (2007 - 2009)

High School Diploma - Council Rock High School South (2007)