Treatment Coordinator at Community Dental Partners (2025-03 – Present)
- Managed patient appointments, scheduling procedures, and coordinating with dental staff to optimize efficiency.
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information.
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction.
- Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times.
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations.
- Implemented efficient systems for managing patient flow within the clinic setting.
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
- Provided exceptional customer service by addressing patient inquiries and concerns in a timely and professional manner.
- Maintained accurate patient records and updated information in the electronic medical records system.
- Coordinated patient referrals to specialists, ensuring seamless transitions of care.
- Verified insurance coverage and obtained necessary authorizations for dental services via insurance portals, phone calls with insurance companies, and fax.
- Assisted with billing processes, including verifying charges, collecting payments, and submitting claims to insurance companies.
- Educated patients on office policies, procedures, and available services.
- Performed administrative tasks such as filing documents, maintaining inventory of office supplies, and organizing medical forms.
- Utilized electronic scheduling software, Open Dental, to optimize appointment booking efficiency.
- Maintained a clean reception area that adhered to infection control protocols.
- Demonstrated proficiency in using various computer programs such as Dental Intelligence/Analytics/Engagement.
HEB Cashier at HEB (2024-05 – 2025-03)
Provides customer service excellence while maintaining fast throughput to ensure customer satisfaction.
Customer Service Representative at Meduit (2023-11 – 2024-01)
Meduit is a medical billing call center. Responsibilities include:
- Maintaining a professional manner on calls
- Moving through calls as effectively and efficiently as possible
- Meeting daily quotas for how many calls are made
- Taking payments and setting up payment plans for patients
- Being skillful in various systems such as Microsoft 365, hospital systems including MS4 and Next Gen, payment systems including Fly Wire and Curae, as well as general sufficient computer skills.
New Accounts Representative/Teller at Farmers State Bank (2022-11 – 2023-08)
- Managed basic transactions including deposits and loan payments, verifying cash and cashing checks within limits
- Opened accounts for new bank customers
- Revised accounts for current bank customers
- Opened safe to retrieve cash drawers
- Balanced cash drawers and vault
- Adhered to strict safe deposit box operations and guidelines
- Issued cashier's checks, temporary checks and savings bond redemptions
- Processed transactions inside the bank and through the drive through
- Engaged and assisted customers with banking needs through knowledge of banking products and best practices
- Recommended bank products that met customers' needs
- Prioritized strict opening and closing procedures to protect bank employees, assets and customers
- Maintained a clean and organized work space
- Developed organizational documents to be used for logging night deposits
- Provided excellent customer service
Cashier at Brookshire's Grocery (2020-01 – 2022-10)
- Scanned items and processed monetary transactions via cash, check and credit/debit card
- Processed coupons, refunds and other discounts
- Educated customers on membership and rewards programs
- Balanced cash drawer with accuracy and efficiency at the end of each shift
- Greeted and assisted customers as needed
- Maintained knowledge of the store and inventory to assist customers
- Trained new employees on company operations, polices and service
- Responded promptly to customer inquiries and requests
- Developed client relationships and earned reputation for exceeding service standard goals
