Kisha Humphrey
Administrative Support Specialist
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About
I’m a remote administrative professional with over a decade of experience supporting teams through organization, empathy, and precision. My background spans customer service, licensing coordination, and instructional support, giving me a strong foundation in multitasking, digital tools, and clear communication. I thrive in behind-the-scenes roles where I can streamline workflows, manage schedules, and ensure nothing falls through the cracks.
With advanced skills in CRM systems, spreadsheets, and data accuracy, I bring both structure and heart to every task. I’m passionate about helping others succeed—and I do it with integrity, calm, and a deep respect for collaboration.
Experience
Experienced administrative and customer support professional with over a decade of success in remote and client-facing roles. Proven ability to manage complex workflows, coordinate licensing and compliance processes, and deliver empathetic, high-quality service in fast-paced environments. Skilled in CRM systems, data entry, scheduling, and digital collaboration tools including Microsoft Office and Google Workspace.
Background includes instructional support, account management, and team coordination, with a focus on clarity, organization, and emotional intelligence. Known for calm under pressure, strong multitasking, and a commitment to empowering others through efficient, thoughtful support.
Education
Education & Certifications
- Property and Casualty Instructor Training
Completed October 2018 – January 2019
Focused on insurance fundamentals, client education, and instructional delivery.
- Licensing Coordinator Experience
Teletech, August 2014 – August 2019
Hands-on training and coordination in licensing compliance and administrative support.
- Cybersecurity Level One Certificate
Completed February 2025
Introduction to cybersecurity principles, threat awareness, and digital safety protocols.
- Google Certificate in Microsoft Systems
Completed 2024
Training in Microsoft Office tools, system navigation, and digital productivity platforms.
