ShiLo Spence

In search of a challenging and rewarding position that utilizes my current capabilities while providing opportunities for continuous professional development, knowledge expansion, and long-term career growth. Authorized to work in the US for any employer

HIM Coordinator - Hospice Austin - Austin, TX

(2026-06)

• Organizing and maintaining secure electronic health records (EHRs)
• Ensuring patient data privacy and security compliance
• Processing clinical documentation, admissions, and discharge paperwork

Release of Information Specialist II - Verisma Systems formally known as ScanSTAT Technologies - Round Rock, TX

(2017-10 - 2026-04)

Remote ROI specialist II is responsible for processing all release of information requests, specifically medical record and billing requests. ROI responsible for carrying out daily operations in the HIM department. Maintain confidential personnel/vendors files.

Responsible for processing patient's electronic payments, creating patient invoices for pending payment. Main focus being that all protected patient health information is efficiently processed. Engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner.

State of Texas notary, complete depositions/affidavits.

• Process requests utilizing Verisma software
• Organize records and documents to complete the ROI process
• Read and interpret medical records, forms, and authorizations
• Perform other related duties, as assigned

Director of Medical Records - DC Injury Attorneys / Boomerang Record Retrieval - Austin, TX

(2018-12 - 2020-05)

Responsible for over seeing Medical Records Department daily operations. Answer telephones and direct inquires in a professional and client in proper professional manner.

Create Medical

Chronologies prior to litigation dates. Direct communication with LOP provide receiving complete medical and bill records. Sort & Scan all incoming mail. Generate new request entered to tracker, verification of HIPAA. Assist with staffing, including when employees call out on short notice. Outbound calls to patient regarding verification of electronic signature. Communication with Paralegal/Attorneys as needed. Oversee staff daily productivity, Communication via SLACK regarding status, follow ups, record request rejections pending status. Make sure all Medical & Billing records received, Affidavits are complete and correct. Upload records in File Vine EMR system with data entry of what is being received. Schedule interviews, conduct, hire for Medical records department. Payroll time approvals for department staff, including PTO and requested time off approvals. Perform daily bank deposit reconciliation. Coordinate weekly staff boomerang productivity meetings. Prepare monthly state claim form for rei

• Performs other duties anytime as needed

Senior Release of Information Specialist - BACTES Imaging Solutions (Currently known as ShareCare) - Austin, TX

(2014-03 - 2017-08)

Senior ROI specialist/trainer, responsible for processing 28 remote facilities.

Handle multiple types of request: APS, DDS, subpoena, ESQ etc. I also processed billing records request. Prepare monthly state claim form for reimbursement. Request with legals attached, notarize and certify medical/billing. Open communication with each facility. Answered incoming multi line phone system for requester checking status of request being processed. Assist with staffing, including customer service department when short staff. Maintain confidential personnel files.

Medical Administration (Medical Office Specialist) - Medical Administration - Southern Careers Institute-Austin (2006-04 - 2007-06)

High school diploma or GED - University of Texas Training Center (1998 - 1999)