Shrey Kothari

Maintained technology infrastructure supporting 2,000+ students across 30+ classrooms, diagnosing and resolving 40+ technical issues monthly with 98% first-contact resolution rate Developed systematic troubleshooting protocols and documentation database for 60+ recurring technical issues, reducing average incident resolution time by 30% Analyzed operational A/V system data to validate configuration performance and support reliability tracking

Multimedia Operator at UCR ITS Multimedia (2023-09 – 2026-06)

• Maintained technology infrastructure supporting 2,000+ students across 30+ classrooms, diagnosing and resolving 40+ technical issues monthly with 98% first-contact resolution rate
• Developed systematic troubleshooting protocols and documentation database for 60+ recurring technical issues, reducing average incident resolution time by 30%
• Analyzed operational A/V system data to validate configuration performance and support reliability tracking

Data, AI, and Statistics Project Lead at Association for Computing Machinery (2025-11 – 2026-03)

• Built and facilitated a 10-week data and machine learning curriculum for 10 students, translating technical concepts into practical analytical workflows
• Oversaw data collection, labeling, and validation processes for computer vision projects, ensuring high-quality training datasets using Roboflow
• Increased team project success by 25% through weekly technical mentoring, code reviews, and problem-solving sessions

BS in Data Science – University of California - Riverside (2022-09 – 2026-03)