Shuantell Dunkin

Oversee daily operations of residential or commercial properties Ensure properties are clean, safe, and well-maintained Conduct regular property inspections

Community Manager at Meridian Management Group (2024-03 – Present)

• Oversee daily operations of residential or commercial properties
• Ensure properties are clean, safe, and well-maintained
• Conduct regular property inspections
• Coordinate repairs, maintenance, and renovations
• Hire, supervise, and negotiate with contractors and service providers
• Respond to maintenance requests and emergencies
• Schedule preventative maintenance
• Ensure compliance with health and safety standards
• Market vacant units and show properties
• Screen tenants (applications, background/credit checks)
• Prepare, execute, and enforce lease agreements
• Handle tenant complaints, disputes, and requests
• Manage move-ins and move-outs, including inspections
• Collect rent and other fees
• Prepare and manage property budgets
• Track income and expenses
• Pay property-related bills and invoices
• Provide financial reports to property owners
• Ensure compliance with local, state, and federal housing laws
• Enforce lease terms and property rules
• Handle evictions and legal notices when necessary
• Maintain accurate records and documentation
• Act as the primary point of contact for property owners
• Provide regular updates and performance reports
• Make recommendations to improve property value and profitability
• Maintain tenant and vendor records
• Manage insurance claims
• Coordinate property keys, access, and security systems

Sales and Leasing Consultant at FirstKey Homes (2020-01 – 2024-03)

• Greet and assist prospective residents
• Conduct property tours and promote features
• Follow up with leads and convert prospects to leases
• Process applications and prepare lease agreements
• Ensure compliance with Fair Housing laws
• Assist residents with move-ins, move-outs, and inquiries
• Maintain accurate records and leasing reports
• Support property management and maintenance teams

Medicaid Eligibility Specialist (2016-01 – 2020-01)

• Determine and process Medicaid eligibility
• Assist with applications, renewals, and enrollment
• Verify documentation and maintain accurate records
• Explain benefits, rights, and responsibilities
• Coordinate and authorize medical and support services
• Communicate with providers and managed care plans
• Ensure compliance with state and federal regulations
• Protect confidential and HIPAA-covered information

High school diploma – Tri-Cities High School (2006-08 – 2010-05)