Simpsouna 69

Delivered person-centered support as measured by consistent compliance with individualized care plans, by managing multiple client responsibilities and maintaining detailed, accurate documentation in a fast-paced environment. Ensured seamless coordination across care teams as measured by clear communication outcomes, by liaising effectively with clients, families, and multidisciplinary staff while resolving problems independently. Maintained high standards of confidentiality and service quality as measured by accurate recordkeeping and monitored client progress, by prioritizing daily tasks, coordinating schedules, and adapting to shifting needs.

Direct Support Professional at NOR Living (2026-02 – Present)

• Delivered person-centered support as measured by consistent compliance with individualized care plans, by managing multiple client responsibilities and maintaining detailed, accurate documentation in a fast-paced environment.
• Ensured seamless coordination across care teams as measured by clear communication outcomes, by liaising effectively with clients, families, and multidisciplinary staff while resolving problems independently.
• Maintained high standards of confidentiality and service quality as measured by accurate recordkeeping and monitored client progress, by prioritizing daily tasks, coordinating schedules, and adapting to shifting needs.

Applied Behavior Analysis Technician at Autism Spectrum Therapies (2024-12 – 2025-08)

• Resolved client behavioral and communication challenges as measured by consistent documented progress, by delivering individualized, data-driven support plans across every session.
• Improved care-team coordination as measured by seamless handoffs between sessions, by accurately documenting client progress and communicating updates clearly to supervisors and families.
• Maintained a 100% documentation accuracy standard as measured by compliance audits, by logging detailed behavioral data after every client interaction according to clinical record-keeping protocols.

Barista at Starbucks, California State University San Marcos (2022-09 – 2024-06)

• Increased repeat customer visits as measured by observed customer loyalty, by resolving order and service issues calmly and professionally in a high-volume, fast-paced environment.
• Maintained consistent first-contact resolution as measured by minimal escalations, by proactively addressing customer concerns with patience and clear communication.

B.A. in Psychological Sciences – California State University San Marcos (2026-06)