Simran Dhillon

I am an excellent fit for this position due to my proven leadership and operational experience as a Lead Intake Specialist. In my previous role, I successfully organized and led the team through daily cadences, ensuring clear communication and alignment. Additionally, I managed and trained employees to maximize their performance while consistently stepping in to provide hands-on support whenever needed.

Line Cook, Cashier at McDonalds (2014-07 – 2015-06)

• Worked in a fast paced environment
• Assisted customers when they ordered food, had questions or complaints
• Helped train new employees

Receptionist at Hillside Care Home (2015-07 – 2016-09)

• Greeted and conversed with patients, visitors, and care providers
• Helped maintain records and appointments
• Answered calls regarding various issues such as payments, appointments, and insurance providers

Intake Coordinator at St. James Home Health (2016-06 – 2019-07)

• Collaborate with cross-functional healthcare professionals to plan and execute treatment
• Assigned patients to appropriate practitioner
• Review documents for accuracy and report any discrepancies to appropriate supervisor
• Correct any errors in medical records according to medical center procedures
• Establish and maintain contact with physician and other medical staff
• Verify patient's identity
• Provide administrative support as needed
• Document and update patient information, physician information, and medical staff information

Sales Representative at Shaw Academy (2020-09 – 2020-11)

• Converted leads to registered students
• Provided customer support to students
• Identified customer challenges and suggested better solutions
• Meet daily and weekly targets
• Daily reporting of sales summary and work done

Shift Manager / Bartender at Episode Hotel (2021-09 – 2022-06)

• Provided support and resources to guests
• Ensured a positive experience to guests of the hotel and customers at bar
• Weekly reporting of all beverages and food to appropriate department
• Daily reporting of guest details summary and work done
• Delivered exceptional client service to customers
• Memorized different menu items and helped guide guests to their ideal experience
• Managed POS and CRM system
• Helped train 20+ new staff to use technical system

Intake Coordinator at Pathways Home Health and Hospice (2022-10 – 2023-06)

• Collaborate with cross-functional healthcare professionals to plan and execute treatment
• Assigned patients to appropriate practitioner
• Review documents for accuracy and report any discrepancies to appropriate supervisor
• Correct any errors in medical records according to medical center procedures
• Establish and maintain contact with physician and other medical staff
• Verify patient's identity
• Provide administrative support as needed
• Document and update patient information, physician information, and medical staff information
• Provide information and support to patients over the phone and email

Lead Intake Coordinator / Scheduler at Triza Home Health Care (2023-07 – 2026-02)

• Collaborate with cross-functional healthcare professionals to plan and execute treatment
• Assigned patients to appropriate practitioner
• Review documents for accuracy and report any discrepancies to appropriate supervisor
• Correct any errors in medical records according to medical center procedures
• Establish and maintain contact with physician and other medical staff
• Verify patient's identity
• Provide administrative support as needed
• Document and update patient information, physician information, and medical staff information
• Provide information and support to patients over the phone and email
• Scheduled visit for clinicians with patients
• Verify clinician visits for payroll
• Assist in TIC Reports
• Process all Durable Medical Equipment orders as prescribed by the clinician (e.g., hospital beds, walkers, oxygen)
• Assist the clinical team with the collection, organization, and uploading of medical records (e.g., face-to-face documents, hospital discharge summaries, lab results) into our electronic system
• Help maintain the accuracy and completeness of patient charts for clinician use and audit readiness
• Serve as a liaison to external facilities to request and follow up on necessary patient documentation

– Ningxia Medical University (2016-08 – 2019-08)

M.B.B.S. – Caucasus International University (2020-03 – 2022-08)

– University of Phoenix (2023-09)