Braida Harrison

Friendly, detail-oriented receptionist and healthcare intake professional experienced in high-volume inbound calls, appointment scheduling, client communication, and accurate information management. Known for a warm, helpful phone manner, clear follow-up, and organized service in busy environments. Comfortable with Microsoft Office and Google Workspace; eager to bring dependable, professional virtual receptionist support to POSH clients.

Intake Coordinator - LifeStance Health

(2026-01 - 2026-09)

• Answered patient inquiries and supported appointment scheduling, helping callers understand intake requirements and next steps.
• Communicated clearly and compassionately by phone and through administrative channels; directed questions and requests to the appropriate team members.
• Entered and updated patient intake and scheduling information with a strong focus on accuracy, detail, and confidentiality.
• Coordinated with administrative and clinical colleagues to follow up on requests and support a responsive caller experience.

Receptionist - Scenthound

(2026-03 - 2026-08)

• Handled high-volume incoming calls with a welcoming, professional tone; scheduled and confirmed appointments and answered client questions.
• Managed client check-ins and communicated appointment details accurately while balancing competing front-desk priorities.
• Ranked first in membership sales throughout her tenure, building rapport with clients and clearly explaining membership benefits.

High School Diploma