Sl Wunna

CARE MANAGER at SUNRISE SENIOR LIVING (2023-12 – Present)

Case Management: Oversee ADLs and ISPs for a designated resident group, prioritizing safety and dignity.
Health Observation: Document and report changes in vitals, behavior, and physical condition to the Resident Care Director to ensure proactive medical intervention.
Risk Management: Respond immediately to security alerts and resident call bells, identifying and resolving environmental hazards to prevent accidents.
Family Liaison: Act as a primary resource for families, providing empathetic updates and professional communication regarding resident well-being.
Regulatory Compliance: Maintain 100% adherence to OSHA, PPE, and infection control protocols to ensure a safe, biohazard-free community.
Service Excellence: Manage room sanitation, laundry, and dining hospitality, maintaining high-level hygiene and fire code standards in all living areas.

DIRECT SUPPORT PROFESSIONAL at ANGEL GATE HEALTH SERVICE (2023-04 – 2024-11)

ISP Implementation: Execute Individualized Service Plans (ISPs) by assisting with daily living activities (ADLs) and personal care while strictly honoring resident rights and autonomy.
Health Monitoring: Observe and document changes in physical or behavioral health, providing detailed reports to supervisors to ensure proactive adjustments to care protocols.
Crisis Intervention: Utilize de-escalation techniques and calm judgment to manage difficult situations, ensuring the safety and emotional well-being of all residents

FOOD RUNNER at ALAMO DRAFTHOUSE (2022-02 – 2023-04)

Service Efficiency: Delivered high volumes of food and beverages to theater seats in a fast-paced, low-light environment, ensuring 100% order accuracy and optimal temperature.
Silent Service: Maintained cinema etiquette by providing "stealth service," responding to guest call buttons and clearing dishes without disrupting the film experience.
Operational Support: Partnered with kitchen and bar teams to manage order flow and expedited condiments, refills, and special requests during peak "rush" periods.
Safety & Cleanliness: Adhered to strict food safety protocols and sanitation standards, maintaining clean workstations and theater rows to ensure a premium guest environment.

WAREHOUSE HANDLER at AMAZON (2021-11 – 2022-02)

Logistics Execution: Processed high-volume shipments by scanning, sorting, and staging packages for morning routes, maintaining 100% sort accuracy under tight overnight deadlines.
Operational Safety: Operated heavy machinery and manual equipment in accordance with strict OSHA guidelines, ensuring a zero-incident record in a fast-paced warehouse environment.
Inventory Control: Managed damaged goods and mis-sorts through digital tracking systems, collaborating with leads to resolve discrepancies and optimize floor flow.
Physical Stamina: Consistently met rigorous productivity quotas and "units per hour" (UPH) targets while managing heavy lifting and repetitive motion tasks across 10-hour shifts.

CASHIER at POPEYES LOUISIANA KITCHEN

Transaction Management: Processed high-volume cash and credit transactions with 100% drawer accuracy during peak daytime rushes, ensuring fast and efficient guest throughput.
Service Excellence: Resolved customer inquiries and managed special dietary requests in a fast-paced environment while maintaining brand standards for hospitality and speed.
Operational Support: Assisted with lobby maintenance and stock replenishment during transition periods to ensure the dining area remained clean and guest-ready.
Order Accuracy: Upsold menu items and verified all order components before bagging, reducing waste and maintaining high customer satisfaction ratings.

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