Smitha P K

Business Analyst with over one year of experience in the financial services sector and an MSc in Logistics and Supply Chain Management. Experienced in gathering business requirements, improving processes, managing agreement operations, and collaborating on the development of internal software and customer-facing applications. Strong analytical, problem-solving, and stakeholder collaboration skills, with a proven ability to identify opportunities for process improvement and support business growth.

Eager to leverage data-driven insights and innovative solutions to deliver strategic value in a dynamic organization.

Rguru Financial Services LLP (2025-03 – 2026-04)

• Analyzed business processes to identify inefficiencies and recommend process improvements aligned with business objectives.
• Gathered, analyzed, and documented business requirements through discussions with clients and internal teams to support software and application development.
• Prepared detailed reports and business requirement documentation by analyzing client data to facilitate informed decision-making and solution development.
• Collaborated with clients and development teams to understand business needs, translate requirements into functional specifications, and ensure solutions met business objectives.
• Identified opportunities to improve business processes, enhance system functionality, and drive operational efficiency.
• Reviewed software and application features, identified defects and inconsistencies, and assisted in testing new functionalities by validating them against business requirements before deployment.
• Supported management by providing business insights, progress updates, and data-driven recommendations for strategic decision-making.
• Monitored project progress, tracked requirements, and ensured the timely delivery of project milestones and assigned deliverables.
• Maintained comprehensive project documentation, including business requirements, process flows, meeting notes, and project status reports.
• Contributed to the enhancement of internal software and customer-facing applications by recommending feature improvements based on business and user needs.

Haywood and Padgett Ltd (2023-04 – 2025-01)

• Maintained high levels of accuracy while processing and validating operational data in accordance with established procedures.
• Followed standardized workflows and documented processes to ensure consistency and quality across daily operations.
• Performed quality assurance checks to identify and resolve discrepancies before final processing.
• Collaborated with cross-functional teams to prioritize tasks, improve operational efficiency, and meet business deadlines.
• Managed task completion within time-sensitive environments while maintaining compliance with organizational standards.
• Assisted in inventory reconciliation and maintained accurate records to support operational reporting.
• Demonstrated strong analytical, organizational, and problem-solving skills in a fast-paced environment.
• Adhered to company policies, health and safety regulations, and operational best practices.

Marketing Executive at Jain University (2021-08 – 2022-12)

• Working to scale up marketing strategies, to promote, brand & sales of the product.
• Coordinating with the Managers and chasing the Sales targets.
• Prepare and publish daily reports for product scalability and performance analysis.
• Liaising with internal and external teams for admissions & course counselling roles and achieved highest targets for the institute.

NEB Sports Entertainment (2021-05 – 2021-06)

Part time

• Co-ordination of social media activities on Digital Marketing Team

India Solution Events and Production House (2020-05 – 2020-07)

Part time

• Worked on Floor service & event logistics supply, procuring essentials, managing inventory to all events scheduled during the internship.
• Acquired in sponsorship for an event.
• Learned and gained in-depth knowledge in Excel and MS PowerPoint and presentation skills.

Davanam Sarovar Portico Suites – 4 Star Hotel (2019-09 – 2019-11)

Part time

• Successfully completed a 3 months internship in major departments of the hotel.
• Hands-on experience in guest service and food handling.

MScs in Logistics and Supply Chain Management (2024)

BBA in Hospitality and Event Management – PES University (2021)

PUC - 12th Grade – Vidhya Bharathi College (2017)

SSLC - 10th Grade – St. Mary’s Convent School (2015)