Pastry Cook/Lead - Skamania Lodge - Stevenson, WA
(2022-09 - 2024-06)
- Worked closely with the Pastry Chef to prepare high-quality desserts for daily service and special events.
- Served as the key decision-maker and supervised pastry operations in the absence of the Pastry Chef.
- Developed and created new desserts for wine dinners, dining room menus, and banquet events.
- Monitored inventory levels and ordered ingredients, tools, and equipment to ensure efficient kitchen operations.
- Maintained a clean, organized, and sanitized workstation in compliance with food safety standards.
- Followed all Sodexo HACCP policies and procedures to ensure proper food handling and sanitation.
- Trained and mentored new pastry cooks on recipes, techniques, food safety, and kitchen procedures.
Cook/Prep/Cashier/Server - Kuya Fred's Cuisine - Gresham, OR
(2019-10 - 2020-05)
- Prepared all ingredients for daily operations, including chopping vegetables, preparing noodles, and stocking containers for opening and closing shifts.
- Cooked and prepared Asian cuisine, specializing in Filipino dishes and desserts.
- Conducted inventory counts and ordered supplies to maintain adequate stock levels.
- Took customer orders, operated the cash register, and provided friendly customer service.
- Maintained cleanliness and sanitation of all kitchen and service stations in accordance with food safety standards.
- Managed cash drawer (till) and balanced opening and closing cash transactions.
- Trained and mentored new staff members on food preparation, customer service, and daily operating procedures.
Dentist II - Governor Celestino Gallares Memorial Hospital - Tagbilaran City, Philippines
(2015-05 - 2019-05)
- Managed the daily preparation, organization, and overall operations of the dental clinic to ensure efficient patient care.
- Supervised and trained a team of dental assistants, providing guidance on clinical procedures and patient care standards.
- Conducted community education programs and public lectures on proper oral health care, preventive dentistry, and oral hygiene practices.
- Performed a variety of dental procedures, with a primary focus on tooth extractions, while ensuring patient comfort and adherence to clinical safety standards
Associate Dentist - Dr. Orilla Dental Clinic - Tagbilaran City, Philippines
(2014-09 - 2018-04)
- Performed a wide range of dental treatments in a private practice setting, providing comprehensive patient care.
- Collaborated with orthodontic specialists on select patient cases to support treatment planning and care.
- Provided preventive and restorative dental services, including oral prophylaxis, dental restorations, and oral rehabilitation procedures.
- Maintained accurate patient records and ensured compliance with infection control and clinical safety protocols.
Call Center Representative - Teleperformance Philippines - Cebu City, Philippines
(2013-12 - 2014-06)
- Handled inbound customer calls for Caesars Palace properties across the United States, providing accurate and efficient customer service.
- Assisted customers with hotel reservations, restaurant bookings, and general inquiries.
- Resolved customer concerns and complaints professionally while maintaining a positive customer experience.
- Upsold memberships and hotel/restaurant services by identifying customer needs and recommending appropriate options.
- Managed multiple customer requests while maintaining accuracy and attention to detail in a fast-paced call center environment
Cashier - Greenwich Pizza Corporation - Cebu City, Philippines
(2012-03 - 2013-10)
- Greeted customers, took orders, and provided friendly and efficient service.
- Operated the cash register and processed customer transactions accurately.
- Delivered excellent customer service while addressing customer needs and inquiries.
- Bussed tables, maintained cleanliness, and assisted with food preparation during downtime.
- Reconciled and reported cash receipts to the manager at the end of each shift.
