Sofie Jane Im

Experienced in hospitality, customer service, and healthcare environments. Very organized, detail-oriented, and committed to maintaining high standards of quality and customer service. Recognized as an Employee of the Month for hardwork and dedication.

Managed teams in a dental clinic and supervised pastry staff in a high-volume food service operation. Currently pursuing higher education while serving in various volunteer roles. Eager to apply a strong work ethic, leadership experience, and diverse skill set while continuing to learn and grow in a new role.

Authorized to work in the US for any employer

Pastry Cook/Lead - Skamania Lodge - Stevenson, WA

(2022-09 - 2024-06)

• Worked closely with the Pastry Chef to prepare high-quality desserts for daily service and special events.
• Served as the key decision-maker and supervised pastry operations in the absence of the Pastry Chef.
• Developed and created new desserts for wine dinners, dining room menus, and banquet events.
• Monitored inventory levels and ordered ingredients, tools, and equipment to ensure efficient kitchen operations.
• Maintained a clean, organized, and sanitized workstation in compliance with food safety standards.
• Followed all Sodexo HACCP policies and procedures to ensure proper food handling and sanitation.
• Trained and mentored new pastry cooks on recipes, techniques, food safety, and kitchen procedures.

Cook/Prep/Cashier/Server - Kuya Fred's Cuisine - Gresham, OR

(2019-10 - 2020-05)

• Prepared all ingredients for daily operations, including chopping vegetables, preparing noodles, and stocking containers for opening and closing shifts.
• Cooked and prepared Asian cuisine, specializing in Filipino dishes and desserts.
• Conducted inventory counts and ordered supplies to maintain adequate stock levels.
• Took customer orders, operated the cash register, and provided friendly customer service.
• Maintained cleanliness and sanitation of all kitchen and service stations in accordance with food safety standards.
• Managed cash drawer (till) and balanced opening and closing cash transactions.
• Trained and mentored new staff members on food preparation, customer service, and daily operating procedures.

Dentist II - Governor Celestino Gallares Memorial Hospital - Tagbilaran City, Philippines

(2015-05 - 2019-05)

• Managed the daily preparation, organization, and overall operations of the dental clinic to ensure efficient patient care.
• Supervised and trained a team of dental assistants, providing guidance on clinical procedures and patient care standards.
• Conducted community education programs and public lectures on proper oral health care, preventive dentistry, and oral hygiene practices.
• Performed a variety of dental procedures, with a primary focus on tooth extractions, while ensuring patient comfort and adherence to clinical safety standards

Associate Dentist - Dr. Orilla Dental Clinic - Tagbilaran City, Philippines

(2014-09 - 2018-04)

• Performed a wide range of dental treatments in a private practice setting, providing comprehensive patient care.
• Collaborated with orthodontic specialists on select patient cases to support treatment planning and care.
• Provided preventive and restorative dental services, including oral prophylaxis, dental restorations, and oral rehabilitation procedures.
• Maintained accurate patient records and ensured compliance with infection control and clinical safety protocols.

Call Center Representative - Teleperformance Philippines - Cebu City, Philippines

(2013-12 - 2014-06)

• Handled inbound customer calls for Caesars Palace properties across the United States, providing accurate and efficient customer service.
• Assisted customers with hotel reservations, restaurant bookings, and general inquiries.
• Resolved customer concerns and complaints professionally while maintaining a positive customer experience.
• Upsold memberships and hotel/restaurant services by identifying customer needs and recommending appropriate options.
• Managed multiple customer requests while maintaining accuracy and attention to detail in a fast-paced call center environment

Cashier - Greenwich Pizza Corporation - Cebu City, Philippines

(2012-03 - 2013-10)

• Greeted customers, took orders, and provided friendly and efficient service.
• Operated the cash register and processed customer transactions accurately.
• Delivered excellent customer service while addressing customer needs and inquiries.
• Bussed tables, maintained cleanliness, and assisted with food preparation during downtime.
• Reconciled and reported cash receipts to the manager at the end of each shift.

AGS - Health Professions - Mt Hood Community College (2025-12)

Doctor of Dental Medicine - Dentistry - Southwestern University PHINMA (2007-06 - 2013-10)

Bachelors of Science - Tourism - University of San Jose Recoletos (2004-06 - 2006-03)

General Studies - General Studies - Saint Augustine Institute (2000-06 - 2004-03)