Director, Technical Support & Escalations
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Sohail Sarwar, an accomplished customer service experience professional and leader, has held positions of increasing scope and responsibility. His experience encompasses the network and security industry, and he has developed and refined his skills in all areas of industry work while leading a myriad of successful initiatives.
A proactive and results-oriented leader, Sohail has led large-scale projects, supervised diverse, cross-functional teams, and has seen all initiatives to successful fruition. He has managed global customers and partners and has worked with teams and stakeholders in seeing each and every project to successful completion.
He has collaborated with multiple teams, including services, business units, and sales. He has mentored new and rising employees and managers, seeing them peak potential. He has also driven change and is proven in finding solutions that meet with consistent success.
His specialties include 24/7 technical support operations, customer service management, staffing, performance metrics, network planning for wide-scale deployments, critical situation management, and project management.
High School Diploma: Graduated from the American School of the Hague, located in The Hague, Netherlands. This foundational education would have equipped you with essential academic skills.
Achieved and held following Certifications:
