Sonya Gilliam

Dynamic sales professional with years of experience seeking a Sales role. Proven track record in achieving sales targets and enhancing customer satisfaction through exceptional service and expert product knowledge. Skilled in sales negotiation, customer relationship management, and delivering impactful presentations to drive business growth.

Guest Specialist Expert - Bob's Discount Furniture - Menifee, California

(2022-04)

• Provide exceptional customer service by greeting guests, addressing inquiries, and ensuring a seamless shopping experience at Bob's Discount Furniture, while maintaining expert knowledge of store products and promotions to enhance guest satisfaction.

Store Manager - Mattress Firm - Lake Elsinore, CA

(2018-06 - 2020-02)

• Delivered high-quality customer service, resolving issues effectively to maintain a complaint-free record.
• Achieved sales targets through adherence to company purchasing protocols and staying informed on product offerings and programs.
• Managed financial responsibilities including bookkeeping and bank deposits, and oversaw inventory control on a daily, weekly, and monthly basis.

Realtor - NHS Hostess Real Estate Temps - Winchester, CA

(2017-09 - 2018-09)

• Facilitated real estate transactions by guiding clients through property tours, contract negotiations, and home inspections, ensuring a seamless experience from initial contact to close of escrow.
• Delivered exemplary customer service, resulting in successful marketing and sales outcomes, underpinned by a solid understanding of real estate contracts and procedures.

Sales Agent - Miller Jones Mortuary and Cemetery - Menifee, CA

(2015-09 - 2017-10)

• Established professional relationships through networking events and Chamber mixers, leading to increased business opportunities.
• Conducted educational seminars and managed information booths, enhancing community engagement and brand awareness.
• Delivered in-home sales presentations, resulting in successful contract negotiations and submissions.

Real Estate Broker - SoCal Real Estate Connections - Riverside & San Diego County, CA

(2001-10 - 2016-10)

• Developed and implemented marketing strategies after thorough research of local and regional real estate markets, resulting in successful property promotions and sales.
• Negotiated contracts and guided clients through property tours and home inspections, ensuring clarity and satisfaction in real estate transactions.
• Managed the full transaction lifecycle, maintaining diligent oversight from initial client engagement to the successful close of escrow.

Science - MSJC (2021-06)

Real Estate License - Real Estate - Real Estate Academy (2001-08)