Srija Chowdary

A highly skilled Business Analyst with experience in IT consulting and financial services, specializing in digital transformation, SaaS solutions, and data-driven decision-making. Adept at gathering and analyzing business requirements, collaborating with cross-functional teams to implement customer-centric enhancements and streamline cloud-based applications. Proficient in SQL, Power BI, and Tableau for data analysis and visualization, enabling organizations to optimize operations and improve customer experiences.

Experienced in API testing (Postman), Agile methodologies, and UAT coordination, ensuring seamless system integrations and compliance with business objectives. Strong background in process modeling, workflow automation, and stakeholder management, driving efficiency and innovation in enterprise solutions and digital banking platforms.

Business Analyst - Citi Group - USA

(2024-09)

• Gathered and analyzed business requirements for enhancing Citi Group's Digital Banking Platform, ensuring seamless integration of new features for retail and corporate customers.
• Developed and maintained business requirement documents (BRD) and functional requirement specifications (FRS) to ensure clear and structured project deliverables.
• Collaborated with cross-functional teams, including developers, UX designers, and QA testers, to design and implement customer-centric enhancements, improving user experience and engagement.
• Conducted data analysis using SQL and Power BI to assess customer transaction patterns, identifying areas for fraud prevention and risk mitigation.
• Designed process flow diagrams and functional specifications to document system enhancements, ensuring alignment with business goals and compliance requirements.
• Performed API testing using Postman to validate seamless data exchange between digital banking applications and third-party financial service providers.
• Led User Acceptance Testing (UAT) by coordinating with stakeholders, gathering feedback, and ensuring system changes met functional and security standards before deployment.
• Provided data-driven insights through Tableau dashboards, enabling business leaders to track customer adoption rates and transaction volumes post-implementation.

Business Analyst - Cybage Software - India

(2020-06 - 2022-08)

• Partnered with key stakeholders and development teams to define and refine business requirements for a multi-tenant SaaS platform, ensuring seamless integration and scalability.
• Facilitated requirement elicitation sessions with product owners to document functional and non-functional specifications, streamlining cloud-based application workflows.
• Designed data flow diagrams and business process models using Microsoft Visio, enhancing clarity in system architecture and improving development efficiency.
• Performed data validation and analysis using SQL, ensuring accuracy and consistency in real-time data processing across multiple SaaS modules.
• Collaborated with UI/UX designers to enhance the platform's user interface, resulting in a 25% improvement in customer satisfaction scores.
• Conducted API testing using REST clients (Postman) and monitored system performance, ensuring smooth communication between microservices and third-party integrations.
• Implemented JIRA for backlog management and sprint tracking, optimizing Agile workflows and enhancing cross-team collaboration.
• Led Agile sprint planning and backlog refinement meetings, working closely with developers and testers to align deliverables with business objectives.
• Created interactive dashboards in Tableau and Power BI, providing leadership with key performance insights, enabling data-driven decision-making for product enhancements.

Master of Science - Information System Technology - Wilmington University (2023-01 - 2024-08)

Bachelor - Computer Science and Engineering - Koneru lakshmaiah educational foundation (2018-08 - 2022-07)