Stacy Anderson

Customer service specialist with 20+ years of experience, listens attentively to specific requests and forges strong customer relationships across a variety of customers. Specializing in Healthcare and Retail.

Phlebotomy Technician - Ector County Hospital

• Perform a variety of venipuncture skills.
• Performed patient care while administrating the upmost dignity and care.
• Maintain patient files with accuracy.

Assistant Store Manager - Cato Fashions

• Worked with the store manager in directing the objectives for the store.
• Handled staffing/personnel management with store manager to insure effective planning.
• Responsible for merchandising, stocking, loss prevention, and expense controls.
• Provided superior customer service, resulting with increased sales generation.

Representative - Lifepoint Call Center

• Assisted customers by listening closely, finding, solutions to problems and making recommendations based on extensive scheduling knowledge.
• Addressed and escalated customer service issues sent from patients and clinics to save customer relationships.
• Handled diverse range of customer service, operational and administrative requirements daily.
• Evaluated patient information to understand issues, to provide solution eligibility and effectively deploy strategies.
• Questioned customers and collected information to understand needs and offer solutions quickly.
• Maintained accurate and current customer account data with manual forms processing

Shift Leader and Pharmacy Tech - Walgreens

• Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
• Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
• Plan and establish work schedules, assignments and production sequences to meet production goals.
• Minimized resource and time losses by addressing all employees on production issues directly and implementing timely solutions.
• Set up and modified patient profiles in a data base to include current information such as medications and insurance details.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Filling and labeling prescription bottles Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Actively checking out customers and handling cash credit also basic store purchases Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Worked with insurance carriers to obtain payments refill authorization.

High School Diploma - Stockton High School (1991)

Certificate - AMT Certified Phlebotomy Tech - Odessa community College (2024)