Diana Georges

Customer Service Specialist with 20+ years of experience across various industries. Resourceful and compassionate Life Coach with 11+ years of experience with personal and professional development. Highly proficient in effective communication and active listening while providing leadership, support, insightful collaboration, and solution-based results. Skilled in evaluating customer/client needs and implementing multi-pronged strategies that increase revenue and drive brand growth.

Professional Life Coach - Scottsdale, AZ

(2011-01)

• Assist clients with developing life management skills and coping mechanisms for daily living requirements
• Facilitate mindfulness, stress management, and emotional regulation modalities
• Teach navigation of life transitions via mind-body connection and exploring limiting thoughts and beliefs
• Design activities and utilized assessments to highlight unique client skills and passions
• Identify client goals, obstacles, and strategies for greater personal as well as professional success

Logistics Coordinator - Power Force of Arizona, Inc. - Scottsdale, AZ

(2022-01 - 2024-01)

• Coordinated daily routing and scheduling for time-sensitive pharmaceutical deliveries, ensuring on-time and secure transport of medications
• Monitored shipment status in real time, proactively resolving delays to maintain strict delivery deadlines and service level agreements
• Ensured compliance with healthcare regulations, including HIPAA and proper handling of temperature-sensitive and controlled substances
• Communicated with drivers, pharmacies, labs, and healthcare providers to confirm delivery details and resolve issues quickly
• Utilized logistics software and GPS tracking systems to dispatch drivers and improve route optimization
• Trained and supported drivers on compliance standards, delivery protocols, and customer service expectations

Sales Manager - Nordstrom - Naperville, IL

(2008-01 - 2011-01)

• Executed high volume sales with cash and credit transactions with high level of accuracy
• Maintained inventory efficiency, counted stock-on-hand, and reconciled discrepancies
• Positively impacted product sales through careful distribution, merchandising, and display techniques
• Coached, developed, and motivated team to achieve customer satisfaction and revenue goals
• Increased revenue by expanding product lines, offering promotions, and building loyalty club membership

Customer Service Manager - KeyBank - Brooklyn, OH

(2005-01 - 2008-01)

• Delivered fast, friendly, and accurate service for routine questions and complaints
• Functioned with a high degree of skill and professionalism regarding sensitive information
• Processed documents and investigated discrepancies for resolution and customer satisfaction
• Provided continuous training to associates to maximize performance and customer relations skills
• Evaluated employee job performance and monitored staff to improve production

Administrative Assistant - Cyprus Beverage Corporation - Brooklyn, OH

(2000-01 - 2005-01)

• Coordinated and arranged conferences, meetings, and travel arrangement as well as prepared and maintained conference materials
• Managed electronic filing systems and conducted inventory of products and ordered new supplies
• Organized meetings and event logistics for senior management and updated calendars
• Managed daily invoices, reports, and proposals

Masters - Consumer/Industrial Research Pyscholgy - Cleveland State University (1988-01 - 1990-01)

Bachelor of Science - Psychology - John Carroll University (1984-01 - 1988-01)