Professional Life Coach - Scottsdale, AZ
(2011-01)
- Assist clients with developing life management skills and coping mechanisms for daily living requirements
- Facilitate mindfulness, stress management, and emotional regulation modalities
- Teach navigation of life transitions via mind-body connection and exploring limiting thoughts and beliefs
- Design activities and utilized assessments to highlight unique client skills and passions
- Identify client goals, obstacles, and strategies for greater personal as well as professional success
Logistics Coordinator - Power Force of Arizona, Inc. - Scottsdale, AZ
(2022-01 - 2024-01)
- Coordinated daily routing and scheduling for time-sensitive pharmaceutical deliveries, ensuring on-time and secure transport of medications
- Monitored shipment status in real time, proactively resolving delays to maintain strict delivery deadlines and service level agreements
- Ensured compliance with healthcare regulations, including HIPAA and proper handling of temperature-sensitive and controlled substances
- Communicated with drivers, pharmacies, labs, and healthcare providers to confirm delivery details and resolve issues quickly
- Utilized logistics software and GPS tracking systems to dispatch drivers and improve route optimization
- Trained and supported drivers on compliance standards, delivery protocols, and customer service expectations
Sales Manager - Nordstrom - Naperville, IL
(2008-01 - 2011-01)
- Executed high volume sales with cash and credit transactions with high level of accuracy
- Maintained inventory efficiency, counted stock-on-hand, and reconciled discrepancies
- Positively impacted product sales through careful distribution, merchandising, and display techniques
- Coached, developed, and motivated team to achieve customer satisfaction and revenue goals
- Increased revenue by expanding product lines, offering promotions, and building loyalty club membership
Customer Service Manager - KeyBank - Brooklyn, OH
(2005-01 - 2008-01)
- Delivered fast, friendly, and accurate service for routine questions and complaints
- Functioned with a high degree of skill and professionalism regarding sensitive information
- Processed documents and investigated discrepancies for resolution and customer satisfaction
- Provided continuous training to associates to maximize performance and customer relations skills
- Evaluated employee job performance and monitored staff to improve production
Administrative Assistant - Cyprus Beverage Corporation - Brooklyn, OH
(2000-01 - 2005-01)
- Coordinated and arranged conferences, meetings, and travel arrangement as well as prepared and maintained conference materials
- Managed electronic filing systems and conducted inventory of products and ordered new supplies
- Organized meetings and event logistics for senior management and updated calendars
- Managed daily invoices, reports, and proposals
