Stacy Bradfield

Highly experienced, results-driven professional with 26 years of progressive experience in the mortgage industry, specializing in production roles such as processing, underwriting, and loan origination with a strong focus on online applications. Skilled in administrative operations, including scheduling meetings, preparing departmental announcements, validating invoices, and coordinating vendor communications. Adept at fostering collaborative team environments and delivering excellent customer service.

Demonstrates a solid understanding of mortgage loan products, and processes and compliance standards.

BRANCH OFFICE ADMINISTRATOR - Edward Jones - Indianapolis, IN

(2025-06 - 2026-11)

Provided quality client service as the branch point of contact, managing client inquiries, telephone communications, and in-person interactions. Coordinated daily office operations, including scheduling, appointment preparation, account transactions, deposits, record maintenance, invoices, supplies, branch maintenance, and issue resolution. Supported client engagement and marketing through weekly financial market updates, Perspective Magazine communications, client recognition programs, and branch outreach initiatives.

Managed the branch’s Toys for Tots community campaign and supported birthday and anniversary client outreach. Monitored compliance alerts and communicated required actions to the Financial Advisor, contributing to the branch receiving its highest available audit rating of Satisfactory. Demonstrated strong technical aptitude by quickly learning Salesforce and other systems used for daily branch operations.

DEVELOPMENT VENDOR RELATIONSHIP ADMINISTRATOR - Indiana Members Credit Union - Indianapolis, IN

(1991-07 - 2025-03)

Led vendor change management communications and maintained precise fee schedules while partnering with internal teams and vendors to drive compliance initiatives, research, training, and seamless implementation of evolving industry regulations. Streamlined online mortgage application processes by training branch managers and staff, ensuring a seamless borrower experience. Executed internal events, including Realtor Days, Home Buying Seminars, and staff training programs, while conducting quarterly vendor audits and supporting quality control initiatives to enhance operational efficiency and compliance.

Led a team of up to 5 individuals, enhancing compliance with RESPA/TILA regulations by conducting research, delivering training, and validating disclosure handling, effectively mitigating risk and ensuring regulatory accuracy. Developed and disseminated monthly departmental announcements and reports, enhancing organizational transparency and boosting internal communication efficiency by ensuring consistent alignment across teams. Spearheaded administrative and operational functions for the Mortgage Department and vendor partners, streamlining workflows and enhancing service delivery

DEVELOPMENT MANAGER - Indiana Members Credit Union - Indianapolis, IN

(1991-07 - 2025-03)

Improved operational efficiency by supervising Disclosure Desk, Pricing Desk, and Quality Control, while managing vendor relationships and monthly department announcements to ensure seamless communication, and regulatory compliance. Ensured compliance and timely delivery of required mortgage loan documents by overseeing daily application processing. Oversaw rate quoting and locking process by managing daily pricing operations in collaboration with the production staff.

Achieved audit readiness and regulatory compliance by leading Quality Control functions aligned with third-party guidelines.

MORTGAGE UNDERWRITING - Indiana Members Credit Union - Indianapolis, IN

(1991-07 - 2025-03)

Reduced loan processing errors and improved approval turnaround time by thoroughly reviewing loan applications to assess financial risk and ensure alignment with industry guidelines, resulting in increased loan approval accuracy. Enhanced documentation quality compliance by evaluating income statements, asset records, tax returns, and financial statements. Accelerated loan processing by collaborating with Sales and Production teams to ensure timely and accurate loan submission.

Increased underwriting accuracy by analyzing borrower income, assets, credit profile, and collateral characteristics.

MORTGAGEBOT ROLE - Indiana Members Credit Union - Indianapolis, IN

(1991-07 - 2025-03)

Served in a combined Loan Officer and Processor role and was instrumental in implementing the MortgageBot workflow between the Mortgage Department and Credit Union branches. Helped establish a streamlined process in which branch personnel-initiated mortgage applications and transferred files to the Mortgage Department for processing through closing.

• Managed mortgage files from initial application through closing
• Evaluated applications and supporting documentation for accuracy, completeness, and compliance with processing requirements
• Analyzed borrower income, assets, credit reports, and supporting financial documentation
• Coordinated appraisals, title work, credit reports, verifications, and other required documentation
• Resolved outstanding documentation and underwriting conditions to move loans toward clear-to-close status
• Maintained accurate loan information and documentation within mortgage software systems
• Tracked critical underwriting and closing deadlines to keep loans progressing on schedule
• Prepared documents required throughout the mortgage loan process
• Served as a communication point for borrowers and other parties, providing timely loan-status updates and outstanding requirements.
• Delivered attentive customer service while managing multiple loans through various stages of processing.

Bachelor - Liberal Arts – History - IU at Indianapolis

Liberal Arts - General - Western Kentucky University