Stennett DuPuis

I am looking for a customer service job working 25 to 30 hrs per wk. My passion is working with people. I love helping people and making them feel like they matter, because they truly do. And that is what I'm best at. I also enjoy working as a team in an office setting doing a variety of tasks.

Front Desk Scheduler - Man Alive - Vancouver, WA, USA

(2025-04 - 2026-08)

• Managed appointment scheduling for clients and staff efficiently. Took payment for medication received on each visit either by cash, visa and posted it into the account.
• Opened office and got computers ready for patients to be ready to check in each Morning.
• Facilitated clear communication between providers and clients, enhancing understanding and service delivery.
• Organized and updated client records in electronic health systems, supporting accurate information access.
• Scanned and faxed documents for record-keeping.

Treatment Coordinator - Gentle Dental - Vancouver, USA

(2024-09 - 2025-04)

• Partook in assisting with front of the office managerial tasks like opening/closing the office, and balancing the cash drawer at the end of the night to assure no errors were made throughout the day.
• Checked patients in/out using Dental Software, collecting copays, and handled insurance verification
• Handled new referrals that would come in and assisted patients with smooth transferal between their prior and current care locations.

Patient Care Coordinator (PCC) - Adventist Multi Specialty Surgery - Portland, USA

(2014-11 - 2024-06)

• Answered phones, checked patients in/out, collected copays, and updated patient information in the computer system, ensuring insurance status was current.
• Managed office tasks including sorting mail, processing faxes, creating charts, and opening/closing and keeping the waiting area clean and safe.
• Provided compassionate patient care assistance to all clients, ensuring their needs were met effectively.

Customer Service Supervisor - Adventist Private Duty - Portland, OR

(2001-11 - 2014-11)

• Supervised employees in daily operations to ensure productivity and adherence to company standards. to ensure accurate and timely completion of job tasks, enhancing team accountability.
• Led customer service team to deliver high-quality support, fostering positive customer interactions.
• Managed payroll processing, organized filing systems, handled mail distribution, performed banking tasks, answered phones, and conducted employee training.

Certificate - Accounting - Mt Hood Community College (1993-07)