Jennifer Zerolo

Dedicated and motivated professional with 20+ years of experience seeking a position as a Front Desk/Scheduling Coordinator. Offers strong multi-tasking abilities, exceptional communication, secretarial, and problem-solving skills to enhance overall office efficiency.

Front Desk/Scheduling Coordinator - PreservEndo - Wake Forest, NC

(2025-01)

• Check in patients by scanning IDs and insurance cards, processing an average of 16-26 patients per day.
• Answer incoming calls, including scheduling, obtaining insurance information, rescheduling appointments, and addressing patient questions, handling approximately 50+ calls daily.
• Verify insurances and send pre-estimate letters to patients coming in for same-day treatment, ensuring all documentation is processed before appointments.
• Check out patients and process payments for consults and completed treatments, handling payments for 95-100 patients per week.
• Schedule follow-up appointments or additional treatments as needed, ensuring a smooth patient experience.
• Scan and upload documents to the corresponding patient accounts, maintaining accurate records for all visits.

Scheduling Coordinator - Triangle Family Dentistry - Rolesville, NC

(2023-09 - 2025-01)

• Check-In/Check-Out Patients
• Answer incoming calls—scheduling new patients and recall patient’s appointments, rescheduling appointments when needed, answering questions they may have.
• Prep the Hygiene Schedule Daily
• Set out any paperwork needed to be completed by patients for the following day (New Patient Paperwork, Updated Medical History)
• Monitor and Handle emails and faxes.
• Scan and Upload documents onto the corresponding accounts.
• Processing Medical Records request (incoming and outgoing)
• Processing payments for treatments
• Prep end of day paperwork and email to higher ups.

Front Desk/Administrative Assistant - Crossroads Automotive Group - Raleigh, NC

(2020-02 - 2023-09)

• Customer service (greeting visitors, answering multi-line phone systems, routing them to the appropriate department)
• Assist with distribution of incoming and outgoing mail (brought by carriers UPS, FEDEX, USPS and outside vendors)
• Handle all bank deposits and electronic deposits made in the office.
• Assist with special projects.

Executive Administrative Assistant to Director of Benefits - AFTRA Retirement Fund (formerly AFTRA Health & Retirement) - New York, New York

(2012-04 - 2019-09)

• Handle all administrative tasks for all departments under the Benefits Dept. which include Benefits, Participant Services, Eligibility, Appeal/Medical Review, Claims and Retirement services.
• Manage assembly of Board of Trustees meeting material (3 times a year)
• Assembly of all Appeals Meeting material into bound book (every 6-8 weeks)
• Handle catering needs for meetings.
• Review payroll of all employees under the Benefits Dept to ensure data was correct, advised the director that payroll was ready for her approval.
• Process all invoices for the Benefits dept.
• Process expense report to the director and all other mgmt. staff within the dept. through accounting software Certify.
• Handle all mail merge and mailing project needs.
• Assist CEO and HR with requests.
• Assist on special projects for multiple departments.
• Assist participants who would come into the office to pay their healthcare premium.

Some College Course Completed - Miami-Dade Community College (2003 - 2005)

High School Diploma - Miami Southridge Senior High (1999 - 2003)