Front Desk/Scheduling Coordinator - PreservEndo - Wake Forest, NC
(2025-01)
- Check in patients by scanning IDs and insurance cards, processing an average of 16-26 patients per day.
- Answer incoming calls, including scheduling, obtaining insurance information, rescheduling appointments, and addressing patient questions, handling approximately 50+ calls daily.
- Verify insurances and send pre-estimate letters to patients coming in for same-day treatment, ensuring all documentation is processed before appointments.
- Check out patients and process payments for consults and completed treatments, handling payments for 95-100 patients per week.
- Schedule follow-up appointments or additional treatments as needed, ensuring a smooth patient experience.
- Scan and upload documents to the corresponding patient accounts, maintaining accurate records for all visits.
Scheduling Coordinator - Triangle Family Dentistry - Rolesville, NC
(2023-09 - 2025-01)
- Check-In/Check-Out Patients
- Answer incoming calls—scheduling new patients and recall patient’s appointments, rescheduling appointments when needed, answering questions they may have.
- Prep the Hygiene Schedule Daily
- Set out any paperwork needed to be completed by patients for the following day (New Patient Paperwork, Updated Medical History)
- Monitor and Handle emails and faxes.
- Scan and Upload documents onto the corresponding accounts.
- Processing Medical Records request (incoming and outgoing)
- Processing payments for treatments
- Prep end of day paperwork and email to higher ups.
Front Desk/Administrative Assistant - Crossroads Automotive Group - Raleigh, NC
(2020-02 - 2023-09)
- Customer service (greeting visitors, answering multi-line phone systems, routing them to the appropriate department)
- Assist with distribution of incoming and outgoing mail (brought by carriers UPS, FEDEX, USPS and outside vendors)
- Handle all bank deposits and electronic deposits made in the office.
- Assist with special projects.
Executive Administrative Assistant to Director of Benefits - AFTRA Retirement Fund (formerly AFTRA Health & Retirement) - New York, New York
(2012-04 - 2019-09)
- Handle all administrative tasks for all departments under the Benefits Dept. which include Benefits, Participant Services, Eligibility, Appeal/Medical Review, Claims and Retirement services.
- Manage assembly of Board of Trustees meeting material (3 times a year)
- Assembly of all Appeals Meeting material into bound book (every 6-8 weeks)
- Handle catering needs for meetings.
- Review payroll of all employees under the Benefits Dept to ensure data was correct, advised the director that payroll was ready for her approval.
- Process all invoices for the Benefits dept.
- Process expense report to the director and all other mgmt. staff within the dept. through accounting software Certify.
- Handle all mail merge and mailing project needs.
- Assist CEO and HR with requests.
- Assist on special projects for multiple departments.
- Assist participants who would come into the office to pay their healthcare premium.
