Stephanie Barbuck

Results-driven sales and business development professional with 13+ years of experience driving customer engagement, supporting sales teams, and managing high-volume operations across automotive and fitness environments. Proven ability to build strong customer relationships, manage lead pipelines, optimize communication workflows, analyze KPIs, and identify opportunities to drive sales and retention. Experienced in CRM and customer data management, appointment generation, event coordination, marketing initiatives, and cross-functional collaboration.

Adaptable and performance-focused with a strong track record of delivering exceptional customer experiences while contributing to team and organizational goals.

Business Development & Marketing Operations Supervisor at Alpha Auto Group - Audi Great Neck (formerly Biener Audi) & Biener Ford (2015 – 2026)

• Maintained a leadership role through dealership acquisition, organizational restructuring, and expansion into multi-brand automotive operations supporting three dealership locations within a high-volume luxury automotive environment
• Developed and executed targeted marketing campaigns, branded customer events, and promotional initiatives that increased customer engagement, strengthened brand visibility, and supported growth in showroom traffic, lead generation, and customer retention
• Managed 375+ daily customer interactions, including 250+ emails and 125+ phone calls per day, while consistently maintaining customer response times under one minute in a fast-paced luxury sales environment
• Leveraged the Impel AI communication platform to automate customer communications, improve online lead responsiveness, and increase appointment-setting efficiency while supporting internet lead conversion
• Oversaw internet lead management, lead conversion tracking, and customer follow-up strategies supporting thousands of inbound customer inquiries annually while driving customer retention and sustaining sales pipeline activity across 18 sales representatives
• Produced monthly operational reports, sales analytics, KPI dashboards, and customer engagement metrics using Microsoft Excel, Word, and PowerPoint to support leadership decision-making across six departments and monitor sales performance and customer engagement trends

Operations Manager at LA Fitness (2022 – 2022)

• Managed daily health club operations including front desk execution, member services, facility standards, staff scheduling, and overall member experience within a high-volume fitness facility
• Supervised, coached, and evaluated front desk and support staff while maintaining operational efficiency, service standards, membership retention, and team performance
• Supported membership growth initiatives through lead follow-up, member engagement, retention strategies, and exceptional customer service experiences
• Coordinated staff coverage, instructor schedules, and daily operational priorities to ensure smooth club functionality and consistent service standards
• Resolved escalated member concerns, strengthened customer satisfaction, and implemented retention-focused service strategies
• Managed cash handling, inventory control, supply ordering, and daily administrative operations while ensuring compliance with company policies and safety standards
• Partnered with department managers to support personal training sales, club promotions, and revenue objectives through exceptional member experience and operational execution

Marketing & Events Coordinator at Experience Auto Group (2013 – 2015)

• Coordinated and executed branded customer events, marketing campaigns, and dealership initiatives supporting multiple luxury automotive brands including Ferrari, Maserati, Porsche, and Volvo clientele across 7 dealership locations
• Managed vendor relationships, promotional partnerships, and event logistics for customer events averaging 100 attendees per event, ensuring seamless execution of marketing initiatives and luxury brand experiences
• Directed social media campaigns, digital communication initiatives, and online engagement strategies that increased customer interaction, audience engagement, and online visibility
• Maintained detailed client databases containing 10,000+ customer records to support retention initiatives, long-term customer follow-up strategies, and sales support operations

Executive Assistant Intern at New York Giants - Rashad Jennings, Inc. (2014 – 2014)

• Coordinated outreach communications and database updates across Liberty University contacts, fan networks, and mailing lists supporting audience engagement initiatives reaching 5,000+ contacts/followers
• Managed high-volume email inquiries and assisted with digital engagement and social media initiatives supporting audience growth and increased online visibility during NFL and NFLPA-related events
• Assisted executive staff with planning and execution of fan events, appearances, and promotional programs attended by 150+ guests/fans, ensuring smooth event coordination and customer engagement

Zumba & Group Fitness Instructor at Synergy Fitness (2014 – 2018)

• Delivered engaging Zumba classes while creating an energetic, inclusive, and community-focused fitness experience
• Developed strong rapport with members through encouragement, motivation, and relationship building

Zumba Instructor at Crunch Fitness (2018 – 2021)

• Led Zumba classes focused on member motivation, community building, and positive club experiences
• Created an energetic and inclusive class environment while building strong member relationships

Zumba & Group Fitness Instructor at Crunch Fitness (2025 – Present)

• Lead Zumba and group fitness classes focused on member motivation, community building, and positive club experiences
• Build member relationships through coaching, encouragement, and personalized support to enhance member satisfaction and retention
• Collaborate with club leadership to support a welcoming atmosphere, member participation, and overall club culture

Associate Degree in Marketing – Nassau Community College