Stephanie Cunningham

Well-qualified sales manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Owner/Trainer - Cunningham & Rose LLC

(2008-04 - 2010-02)

• Sales and development, recruitment, payroll, marketing.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Trained and motivated employees to perform daily business functions.
• Generated revenues yearly and effectively capitalized on industry growth.
• Reconciled daily sales, returns and financial reports in QuickBooks.

In Home Sales Consultant - Empire Today - Atlanta, GA

(2010-02 - 2011-01)

• Provide white glove customer service/sales in home.
• Manage over 60 calls a day.
• Assist customers with their timeshare reservations and memberships.
• Listen to their needs and offer up sale when needed.
• Provide in home sales consultation for flooring.
• Wrote contracts to outline sales and purchases of flooring.
• Assisted buyers with finding ideal flooring by assessing needs, requirements and budgets.
• Stayed current on product specs and prices and accurately updated display product literature.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Web Sales Specialist - Orkin Pest Control

(2008-05 - 2008-07)

• Achieved top 10 saleswoman in the first month.
• Provided first-rate service to all customers and potential customers.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Drafted, finalized and submitted paperwork to complete sales.
• Drove team revenue totals by bringing in top sales numbers.

Vacuum Sales - Rainbow Vacuum

(2007-10 - 2008-04)

• In home direct sales of the Rainbow Vacuum cleaner.
• Engaged with customers to effectively build rapport and lasting relationships.
• Increased sales by offering advice on purchases and promoting additional products.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Completed orders and organized product deliveries to meet customer timetables.

Insurance Agent - Bankers Life and Casualty

(2007-05 - 2008-01)

• Finished at the top of my class.
• Maintained high standards of customer service by building relationships with clients.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
• Provided an array of insurance products to the baby boomer community.
• Set up and conducted seminars at local YMCA's for seniors on Medicare.

New Customer Sales - Active Pest Control

(2005-10 - 2007-05)

• Increased business in home pest control by 25%.
• Marketing/selling - Retaining customers for residential and commercial customers.
• Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
• Inspecting commercial property to evaluate problems and to quote a price for service.
• Collections, route scheduling, general administrative work.
• Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
• Drafted and completed service agreements with high level of accuracy.

New Customer Specialist - Orkin Pest Control

(2000-10 - 2005-10)

• Consistently top 2 producer.
• Over 1 million sold in pest control each year.
• Member of the President's Club.
• Responded to customer inquiries via phone, email, and web-based platforms.
• Identified customer issues with products or services, investigated causes, and initiated resolutions.
• Scheduled technician repair appointments at customer request.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Assistant Manager - Orkin Pest Control - Atlanta, GA

(2000-10 - 2002-05)

• Help start Orkin's call center from the ground phase by instituting policies and procedures, planning, creating and distributing all sales material needed to make the call center viable.
• Responsible for all sales and marketing activities in the North Georgia Region.
• Responsible for generating revenue through direct consumer and small business new subscriber activations.
• Responsible for all inventory levels.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• No 1 store with over $70,000 sold a month.
• Reduced sales associate's turnover 25% through motivational and incentive programs.
• Train and develop associates in customer service, conversational selling, problem solving and handling objections.
• Store operations, purchasing, maintaining huge inventory, loss prevention and site selection.
• Maintained friendly and professional customer interactions.

Branch Manager - Missing Children Help Center - Atlanta, GA

(2000-06 - 2000-11)

• No 1 store with over $70,000 sold a month.
• Reduced sales associate's turnover 25% through motivational and incentive programs.
• Train and develop associates in customer service, conversational selling, problem solving and handling objections.
• Store operations, purchasing, maintaining huge inventory, loss prevention and site selection.
• Maintained friendly and professional customer interactions.

E-4 - United States Marine Corps

(1986-01 - 1990-01)

• High Frequency Communications

Associate of Arts - Court Reporting - Brown Mackie College (1995-12)