Stephanie Nesmith

Compassionate Senior Patient Care Coordinator with 5 years of dedicated experience in the pharmacy setting. Proven track record of improving patient satisfaction and improving healthcare system experiences. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.

Patient Care Coordinator, Sr. at Optum Specialty Pharmacy (2021-09 – Present)

• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Facilitated communication between patients, healthcare providers, and insurance companies.
• Coordinated patient information between healthcare providers and specialty pharmacy teams.
• Resolved patient inquiries and concerns regarding pharmacy services promptly.
• Implemented quality assurance measures to enhance service delivery standards.
• Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
• Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
• Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
• Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
• Managed patient records with strict adherence to confidentiality and accuracy standards.
• Enhanced patient satisfaction by coordinating timely care and addressing individual needs.

Insurance Producer at Family First Life (2020-11 – 2021-01)

• Developed tailored insurance solutions to meet diverse client needs.
• Educated clients on policy options, benefits, and coverage details.
• Streamlined claims processes to enhance customer satisfaction and efficiency.
• Developed and maintained client relationships to drive insurance sales and retention.
• Collaborated with underwriting teams to ensure accurate policy issuance and risk assessment.
• Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
• Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.

Master of Science in Counseling Psychology – Mid America Christian University (2026-11)

Bachelor of Science in Psychology – University of Science And Arts of Oklahoma (2006-05)