Operations Manager
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I bring over 20 years of experience leading large-scale operations and improving customer care through workforce optimization, digital innovation, and strong union partnerships. My focus has always been on creating practical solutions that enhance service quality,
strengthen team engagement, and deliver measurable results
I bring over 20 years of experience leading large-scale operations and improving customer care through workforce optimization, digital innovation, and strong union partnerships. My focus has always been on creating practical solutions that enhance service quality,
strengthen team engagement, and deliver measurable results
I have a PhD in Business Management with an emphasis on Organizational Leadership. A Dual Masters. MBA in Project Management and MPA in Public Administratio.