Christina G
Operations Manager | CRM Admin | Project Manager
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About
As a seasoned Project Coordinator, and CRM Administrator with extensive experience in the telecommunications and technology sectors, I excel at managing complex, high-volume projects while delivering exceptional customer experiences. My career has been marked by a commitment to operational excellence, continuous learning, and the ability to adapt to fast-paced, empowered environments.
With a strong foundation in project management, I have successfully led and coordinated multiple projects and clients simultaneously, ensuring that all parties remain informed and that deadlines are met. My expertise spans across process optimization, CRM management, and the implementation of technology solutions that streamline operations and enhance productivity.
I am passionate about driving results and am highly skilled in developing strategic solutions that align with business objectives. Whether leading a team or working independently, I am dedicated to exceeding expectations and delivering value to both internal and external stakeholders.
Experience
Project Manager
Garden State Security Group, Hammonton, NJ
April 2023 – October 2023
- Enhanced operational efficiency by implementing business process mapping techniques.
- Streamlined workflows and improved productivity through effective inventory management and financial data accuracy.
Comcast, Philadelphia, PA
March 2022 – March 2023
- Managed high-volume projects generating over $600K in monthly revenue in under a year.
- Reduced project timelines by 20% through process improvements and optimized communication.
American Bible Society, Trauma Healing Institute (THI), Philadelphia, PA
December 2020 – September 2021
- Led training initiatives, improving system utilization by 23%.
- Provided technical support to over 19K global users, enhancing data accuracy and operational efficiency.
December 2016 – December 2020
- Successfully delivered a user-friendly MVP, saving over $15K annually in labor costs.
- Reduced user reporting time by 75% through the integration of Smartsheet API.
Education
- PMP Certification (in progress)
- Product Management Certification, The Product School, New York City, NY
- Scrum Master Certification Prep, LinkedIn Learning
- Business Administration, Gloucester County College, Sewell, NJ
