Stewart Toon

Results-driven HR Benefits Analyst with 10+ years of experience managing employee benefits, payroll, and HRIS systems in corporate, government, and healthcare environments. Skilled in benefits administration, compliance, vendor management, and employee engagement. Recognized for improving processes, reducing discrepancies, and delivering exceptional employee support in fast-paced organizations.

HR Benefits Analyst at Swissport International Ltd (2024-02 – Present)

Demonstrated working knowledge of federal and state regulations governing employee benefits, including ERISA, HIPAA, ACA, COBRA, and Section 125 plans.

• Lead compliance activities, audits, and reporting for health & welfare programs.
• Manage relationships with vendors and third-party administrators, ensuring issue resolution and accuracy.
• Direct open enrollment, creating communications that increase employee engagement.
• Train HR and benefits staff on new processes, ensuring consistency across all company locations.
• Partner with Payroll & HRIS on benefits configurations and system updates.

HR Benefits Specialist / Vendor Biller at Swissport International Ltd (2021-02 – 2024-02)

• Administered U.S. health, dental, vision, life, disability, retirement, and voluntary benefits.
• Managed vendor billing, SAP payments, and reconciliations with 98% accuracy.
• Processed Lawson member updates and handled escalated employee benefit inquiries.

Administrative Support Benefits / Payroll Specialist at NC Retirement Systems (2016 – 2021)

• Reconciled member accounts for 500K+ state employees/retirees, ensuring compliance with benefit laws.
• Resolved premium deduction discrepancies, refunds, and escalations.
• Improved efficiency by streamlining data review across divisions and external carriers.

Customer Service Professional at Blue Cross Blue Shield of NC (2011 – 2016)

• Supported benefits and claims inquiries across commercial, state, and student plans.
• Served as SME for Benefits & Enrollment training, onboarding 50+ new hires.
• Processed claims (ICD9 coding) while maintaining HIPAA compliance.

Head Cashier / Manager (Part-Time) at Lowe's Home Improvement (2004 – 2021)

• Supervised and coached 35+ associates to ensure quality service.
• Enforced company policies and maintained compliance standards.

Diploma in Human Resources & Business Administration – Wake Technical Community College

High School Diploma – William G. Enloe High School