Summer Wilder

I am a highly motivated and experienced customer service liaison. I have worked over 10 years in the customer service industry. I know the ins and outs of how to maintain a multi-person team, with success and exceeded goals.

Whether it be a frontline position or behind the scenes, I make sure every task is given the best quality of service possible. I'm looking for a great company to build and grow with. Not only to establish a career for myself but bring my exceptional skills and bubbly personality to an already exceptional team.

Assistant Manager at Dominos (2023-08 – 2026-01)

Assistant Manager at Dominos providing exceptional customer service and team leadership

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service

Front Desk Receptionist/Administrative Assistant at Milan Laser (2022-07 – 2023-03)

Front Desk Receptionist and Administrative Assistant managing customer interactions and office operations

• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Managed visitor logbook accurately by recording necessary details for security purposes
• Collaborated with other team members to ensure seamless communication across different departments
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Ordered office supplies ensuring availability while managing costs within budget constraints

Shift Supervisor at Starbucks (2017-07 – 2020-02)

Shift Supervisor at Starbucks managing customer service and food preparation during high-volume shifts

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
• Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
• Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
• Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
• Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
• Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers

Business Manager at Pinpoint Marketing (2015-06 – 2017-06)

Business Manager overseeing strategic planning, operations, and vendor management

• Developed and implemented strategic business plans to drive growth and increase market share
• Managed day-to-day operations, including budgeting, forecasting, and resource allocation
• Negotiated contracts with vendors and suppliers to ensure favorable terms and pricing
• Conducted regular performance evaluations for staff members, providing feedback for improvement

Associate of Applied Science in Business Management – Pellissippi State Community College (2017-08 – 2019-08)

High School Diploma or GED